Rover.com | Pet SittingReviews of rover.com

Rover completely failed me as a paying customer. I’ve been using Rover for years. Recently, I booked a sitter for my dog, but within half a day it was obvious something was wrong—she was visibly unsettled, refused to eat any food or treats, and I was genuinely worried about her well-being. As any responsible pet parent would, I had to make other arrangements while out of town. My dog was with the sitter for less than 24 hours. For only one night of care, I was charged for three nights. I reached out to the sitter--as suggested by Rover--twice to discuss the situation and ask if the cancellation fee could be waived, since it wasn’t my fault I had to change the plan. Both messages were ignored, even while I could see the sitter was still hosting other pets. I then contacted Rover to handle the dispute, since it felt completely unreasonable to hold me accountable for the fee. I reached out three separate times and spent a lot of time with each support agent carefully explaining everything. In the end, Rover refused to help and told me it was “between me and the sitter,” and that there was nothing they could do. After reading reviews here, I see countless other pet parents with the exact same experience. Rover’s replies are nothing but copy-and-paste PR spin. They make it sound like they care, but they do not stand up for their customers when problems arise. This company is happy to take your money, but when something goes wrong, you’re on your own. The whole "policies" that Rover keeps reapeating over and over are NOT designed to protect their paying customers. How funny that this is business 101 and Rover can't even do that. Pet owners deserve better. PS: Rover Support, don’t bother replying to this review. You will not do the right thing to protect your paying customers—so please stop with the acting.

River is a great source to find someone who you can trust to take care of your pets. It is reliable and convenient. So far all the petsitters have been nice. I am very pleased with this service. Thank you!

I found a great dog boarder through Rover.com. Highly recommend!

My Rover sitter, McKenna, met with me before her starting date. She was prompt, courteous & knowledgeable about cats. She sent pictures when possible & kept me updated daily. I felt good knowing my cats were in good hands.

Our sitter was prompt. She is a sitter ive used before. My dog knows her and really likes her.. I will use her again

This is my go to site for my furbabies' care whenever I vacation. Always caring kind people who love the critters as much as I do. Folks are vetted and that in itself gives me immense peace of mind

Keanna was awesome, she went above and beyond what was expected. She provided insightful updates with pictures which set our minds at ease as this is our first time using this service/app.

First time to use Rover! We had a wonderful experience! Great pet sitter!! Went above and beyond during his stay! Worked beautifully with our older rescue and young dog! Will definitely use again!