Rover.com | Pet SittingReviews of rover.com

Easy to navigate and very user friendly.

This company charged me £19 without my consent. Their page asked for my card details to save to my account, but at no point did it say they were about to take a payment, in fact it said “we won’t take payment yet”. The moment I entered my details, £19 was taken straight away. Then I was asked to do ID checks, and after completing them, the system asked me to pay £19 again! The process is completely backwards and feels deliberately misleading. There was zero transparency, and I was charged without my knowledge or consent. I’ve reported the transaction to my bank and demanded a refund, but customers shouldn’t have to deal with this kind of misleading behaviour. I am gutted because I wanted to use this app, but this has given me 0 confidence. I will update this review when I receive my refund/ if the customer service is good.

This is a great app I used this service twice now and it’s a great resource for your pets so you can have peace of mind

This is a great service I found randomly looking for a kennel. It's like Uber or Air BnB for dogs.

Kyla was phenomenal. She came every day and was very professional and thorough. She did everything that was asked of her for our fur babies.

Before deciding on our latest pet sitter, I reviewed 120 profiles - whew! We came up with a really great sitter, so it was worth every minute I spent! I really appreciate the level of detail that is presented in the profiles. I also like that the financial transactions, as well as all communications, come through Rover.com.

The site is easy to use but improvements to navigation would be helpful. If the user needs to make a change, you need to cancel the request and start again. Additionally, when you want to duplicate a request, the site does not provide sufficient information on the previous requests.

I like the ability to connect with qualified dog sitters. I don't appreciate the requirement to prepay at the time of booking when I am making the reservations months in advance, particularly when making multiple reservations months in advance. I would be okay with billing 10 - 14 days in advance of the actual event. Under the current system you are using my money to accrue interest or invest for months before services are rendered and before the sitter is paid.