Rover.com | Pet SittingReviews of rover.com

🐾 Rover Pet Stores Inc. Responds to Rover.com’s Legal Threat We recently received a letter from Rover.com’s legal counsel demanding that we abandon our name, Rover Pet Stores Inc., claiming it infringes on their trademark and could “confuse” consumers. Let’s be crystal clear: We are not the same. And frankly, we’re glad we’re not. Rover.com is a gig-economy platform for pet sitters and walkers. We are a retail company specializing in exotic pet products — reptiles, amphibians, birds, aquatics, and more. That’s a space Rover.com has zero experience in. They don’t sell products. They don’t serve exotic pet owners. They don’t operate stores. Their claim that we’re “targeting the same consumers” is not only false — it’s laughable. But let’s talk about the “goodwill” they claim to be protecting. Here are the facts: On Sitejabber, Rover.com has a 1.4-star rating from over 600 reviews. That’s right — 93% of reviewers do not recommend them. Customers report horrific experiences, including pets being neglected, lost, or worse. One reviewer shared that their dog was found dead on the side of a highway after being left in Rover’s care. On ComplaintsBoard, Rover.com holds a 2.6-star rating, with users citing poor customer service, lack of accountability, and app glitches. Even sitters on their platform complain about unauthorized changes to their accounts, data security concerns, and no real support. So when Rover.com lectures us about “consumer confusion” and “goodwill,” we have to ask: What goodwill? What trust? What leadership? We’re building a brand rooted in expertise, transparency, and care — especially for exotic pet owners, a community that’s been underserved for far too long. We chose the name Rover Pet Stores because it’s friendly and familiar, not because we’re trying to associate with a platform that’s failed so many pet owners. We will not be bullied into abandoning our identity by a company that’s more concerned with protecting its turf than protecting pets. Rover Pet Stores Inc. is not Rover.com — and that’s a good thing. — The Rover Pet Stores Inc. Team Sources: Sitejabber Rover.com Reviews ComplaintsBoard Rover Reviews BigScam.org Rover Complaints

What started as a positive experience appears to have gone downhill due to sitter communications.

Alyssa was great with my dogs. One has separation anxiety so I was worried. She sent pictures to let me know they were relaxed and having a great time.

Rover is always a gamble for me. Some sitters are wonderful and some turn out awful. I was very lucky to find a wonderful sitter through Rover and hope to keep her for a long time.

If in Lewiston, NY area you wont be disappointed!

Super easy to use. Found many great people to contact and found someone quickly. Perfect solution for when I need someone to spend a few minutes or more with my dogs.

The process was easy, I requested a booking from the different pet sitters and it worked out very well, so I enjoyed my vacation. I have already booked our sitter for our next trip away.😊

I had a sitter abandon my dog at her home on the 2nd day of a 10-day stay. I was traveling cross-country. I reached out to Rover - had to call back several times and speak to several different people before any action. I had to choose a new sitter among 5 they sent me. I chose one. They said they were not going to work with her, that I had to choose another. I got it straightened out, but it was an excruciating 48 hours of my having to stay on top of it while in the middle of coordinating a big event. In the end it worked out fine, but I feel it shouldn't have been such a stressful "project" to find another sitter.