Laurie A.
BEWARE Our sitter Ashley J
Our sitter Ashley J. never took care of our pets. Her first drop in lasted 4 minutes then she left. After multiple attempts to contact her and Rover’s failed attempts we had to locate another sitter on our own to quickly check on the safety of our pets. We cancelled the door lock access to our home do River sitter could no longer access the house after we secured care. Next morning said River sitter started drop in and posted picture of pets. This was impossible 1. She did not have access and 2. Our replacement sitters were the only ones on the camera entering residence. Refund was offered but no response to our request for extra to compensate our replacement sitter. The stress having to worry about our pets 1500 miles away was something I never want to experience nor have anyone else experience again. My review of this sitter was not posted snd she is still available as a sitter. Deception and neglect and still available as a Rover sitter. Help me make this make sense
Response from Rover.com | Pet SittingOct 30, 2025
Hi Laurie, we’re so sorry for the stress and worry this caused. This is never the experience we want any pet owner to have, and while it’s not typical, our Trust and Safety team would be happy to review what happened and assist. They’re available anytime at (888) 727-1140.




