Rover.com | Pet SittingReviews of rover.com

I booked a sitter through Rover for my dog, Onyx, and unfortunately the experience was extremely disappointing and very concerning for her safety. Before the booking, I communicated clearly that Onyx does not do well around cats. The sitter assured me that it would not be an issue. However, once Onyx arrived, the situation was not what I was led to expect. There were cats in the home, and instead of a controlled and gradual introduction, the sitter declined my request for a meet-and-greet and told me that “with her cats, forced meetings shouldn’t happen.” That was a major red flag, but at that point I had already dropped off Onyx. During the stay, communication from the sitter was extremely limited. I received little to no updates unless I reached out first, and even then, the responses lacked basic information about Onyx’s wellbeing. When I picked Onyx up, she had been injured on her eye, something that was not communicated to me at all during the stay. I had to discover it myself at pickup. As a pet parent, this is unacceptable. If an injury occurs, I expect immediate communication, not silence. I reached out to Rover Support and filed a claim. The response was slow and, ultimately, not very helpful. The initial claim was denied without a clear explanation, and communication from Rover took days at a time. After additional follow-up from my end, Rover eventually reimbursed a small portion of the cost, but the entire process was frustrating and far below the standard I expected from a platform that advertises safety and reliability. I’m sharing this review not out of anger, but so other pet parents understand the importance of clear communication and honest expectations when booking. I rely on Rover to keep my dog safe when she is not with me, and this experience did not reflect the level of care and accountability I believed I was paying for. I do not recommend Rover long term. Find a sitter you like on the platform and then make your own contract/agreement off the platform.

The app is easy to use and I've had great experiences with the vast majority of sitters I've used

The professional approach and the quality of the personnel.

Very welcoming Meet and Greet! Madison (and family) provided a wonderful daycare for my dog with patience, attention, photos and videos to keep in touch 😁

The sitter apparently over-booked and was not available to walk the dogs in the AM. This fact was offered by the sitter. And most likely the dogs were left too long alone without outdoor potty breaks. There were uncleaned urine stains on the floor in several locations. The house was a mess when I arrived at noon, a few hours earlier than planned. and the sitter was not there. She will never work for me and my wife again.

I’ve used two different Rover dog-sitters over the past two month. The caregiver profiles provided make it easy to narrow a selection list, and those I selected were exactly as described. The online booking app is easy to use, and the how it facilitates communication with the caregiver is excellent. Highly recommend!

Great platform that shares insight on service providers, their fees and reviews. Love the up to date calendar

Ease of finding a pet setter