Tiffany
Cancellation policy
When I was looking for someone to watch my dog I didn’t realize you didn’t instantly have to book a person. I booked someone and wasn’t able to do the meet and great within your week prior. I went to the meet and great my dog was bit so I had to cancel and find someone new. You guys charged me a huge amount in my opinion when I canceled. It was only 5hours short of a weeks notice. I believe you guys kept almost $70 and when I rebooked a few days later you guys could see that. I should’ve been credited that amount. It’s not like the dog sitter would get any of that money. It’s a rip off! As far as the person who watched my dog no complaints.
Response from Rover.com | Pet SittingNov 27, 2025
Hi Tiffany, we're so sorry to hear that this was your experience. We hope your dog is doing ok and had a great time at the final booking. Please contact our Rover Support Team at your earliest convenience so we can get a few more details about the bite and the cancellation that it led to. We can be reached 24/7 at 888-453-7889. -Christopher