Rover.com | Pet SittingReviews of rover.com

Jeana was a spectacular house and dog sitter. We were very impressed with her pet skills and communication.

The couple was nice, they kept me up to date, with pics and videos. They welcomed my girl with open arms.

Great experience and highly recommend.

Rover is great and easy to use. In one day I found a sitter family that takes great care of my dogs.

Attentive to my dog and very comforting to her. She kept me in contact and sent pictures and messages. That made me very comfortable.

Awful. Pet sitter cancelled last minute. Had to cancel my trip. Unreliable people on that app. Don’t use!

I’m very disappointed with Rover’s customer service and support system. My profile was marked with a “Low Follow Through Rate” without any clear explanation or evidence provided to me. I’ve contacted support multiple times, tried to escalate the issue to the leadership team, and it has now been almost two months without a resolution. This designation is negatively affecting my visibility in search results and, as a result, I’m losing potential bookings and income. I also believe there may be issues with how Rover’s system handles customer inquiries. If a customer reaches out but doesn’t respond afterward, it seems the sitter may still be penalized for “low follow through,” even when the sitter has done everything required. I’m simply asking Rover for transparency, a fair review of my account, and correction of any inaccurate information. Sitters rely on this platform for their business, and an unexplained system flag can have a significant financial impact. I hope Rover takes this issue seriously and provides a fair resolution.

Super easy to use and the sitter is amazing!