Rover.com | Pet SittingReviews of rover.com

Trustworthy

easy to manuever on line. previously had to cancel and was refunded. communication was prompt

I’ve found several great dog walkers and over night boarders via Rover over the years. I like that they are trained and insured.

Rover is a wonderful platform but could use improvement. I use it as a sitter primarily and occasionally for my own pup’s needs. I believe rover should be doing more to ensure sitters clearly understand expectations for the animal they are caring for as well as setting a standard for sitters in regard to checking in with owners. As a sitter, the information on an animals needs is hard to find and typically not even filled out by the owner. When an owner sends out requests it should be mandatory to fill out an expectations portions with the request.

It's easy to find good pet care people from Rover. You can see there pet care work history, reviews from clients and a description of their pet care background written by them personally.

Great great service.

My experience with Rover support was extremely frustrating and disappointing, and it clearly exposed a lack of proper training in how their own policies should be applied. I submitted a booking request and canceled it about 5 minutes later, on the same day, five days before the service had started. Rover’s cancellation policy is very clear: when a booking is canceled before it begins — especially under a same-day policy — it qualifies for a full refund. There is no gray area or interpretation needed here. The sitter, Charlotte, was completely understanding and agreed with the cancellation immediately. She canceled the booking right away, and there was no dispute or disagreement between us. Despite this, Rover support — specifically a representative named Cherish — repeatedly insisted that sitters are independent contractors and that I should resolve the issue directly with the sitter. This argument was irrelevant to the situation. The sitter had already canceled the booking and had nothing to do with the charges. At that point, the matter was clearly a Rover billing and policy enforcement issue, not a contractor or sitter dispute. Instead of applying the policy as written, support attempted to deflect responsibility by redirecting me to a third party who was no longer involved. I had to explain Rover’s own policy multiple times and insist on a refund that should have been automatic. This strongly suggests a lack of adequate training for support representatives. When policies are clear and both parties agree, support should enforce them consistently — not hide behind contractor classifications to avoid resolving a platform-level issue. This experience seriously damaged my trust in Rover. A platform like this should stand behind its policies and take responsibility for its billing systems. Customers should not be forced to argue, escalate, or chase sitters to receive a refund that is explicitly guaranteed. I expected professionalism and proper policy knowledge. Instead, I felt pressured and ignored, as if following Rover’s own rules was optional. I hope Rover reviews how refund cases are handled and improves support training, because this experience felt far more focused on avoiding responsibility than on doing what is right.

We’ve used Rover many times and it’s consistently been a great experience. It’s far smoother and more reliable than trying to coordinate with the neighbor kid or a friend’s kid. The app makes everything easy, communication is clear, and we always feel confident our pets are in good hands. Highly recommend.