Rover.com | Pet SittingReviews of rover.com

I used Rover.com to find a pet walker when my usual walker was unavailable. The site is fairly easy to navigate and I found a great walker in my area who my dog had a great time with.

I was able to see the prices up front and what the sitters were looking for as well. I loved being able to see multiple options. I was happy with the payment process. It was easy to navigate the app. We found a wonderful sitter for my girls.

Great communication, easy transaction, and the platform made it easy.

There's no button option to a dog sitter give a refund to the client. Due medical issues I had to cancel a booking made in the previous day and I was still charged for a day. The sitter is interested in give me a full refund but she has to get in touch with Rover to do so, Something that supposed to be simple and now I won't have my refund because I can't ask someone to take time to deal with it. I have been using the app for a while but this time I am very disappointed.

It was very easy to review sitters and communicate with them. Once we made our reservation, however, I found it challenging to navigate the website and find information about it. This is why my rating is not five stars.

Easy to book and could even ask the pet sitter questions before we fully committed to the booking.

Danny (and Rebecca) showed much patience when I called. He answered my questions, even if I repeated (Im older and sometimes forget). He reassured me when I asked what his daily dog schedule is When I made inquiry with concern about Meshy's foibles, he was direct, informative. He did not personalize as a question of his ability, but understood questions as a concern about dog behavior. When we setup MEET & GREET, he introduced dogs, 1 at a time, giving Meshy and his dogs, a chance to meet without being overwhelmed. He remained approachable, but let Meshy approach him in his own time. I found Danny to be alert and perceptive to dogs, patient with my concerns as 'dog parent'. I would definitely return for care for Meshy. Rover itself gave me so many options. It lists them by proximity to me. It also shows by category what service the potential sitter provides and their charge for each service. That made it easy for me to hone in on who was able to help, and what the cost would be. I was able to contact numerous sitters at a time, and so wasn't left waiting long to be be contacted back. Also because of the larger pool of choice, when 1 wasn't a fit, we could move on to see if the next might be.

Their customer service is a bot that keeps pushing for continuous loop when you don’t give 5 stars.