Rover.com | Pet SittingReviews of rover.com

I booked a sitter thru Rover with a Star Sitter. It was my first time booking. I forgot to click on pick/drop box, however I asked the sitter that I can pay cash. He had no objection. When my dog was dropped off, his leash was missing. It was brought to the sitter's attention and he said he would check. When he did not respond, I asked him and he said he did not have it. When I asked for a replacement, he indicated after settling the transportation cost! I mentioned that he never said anything and I reported him to Rover Support. It has been 8 days and even he admitted to have lost the leash, they are still investigating. Do you think how long does it take to investigate a $30.00 leash? I posted a review on the sitter and it has not been posted so far. Unfortunately, there is no partial star to rate my dealings with the Rover Support. All communication with sitter and support is available. Update: Thank you, Rover, for your prompt response. I wish that your promptness would have been duplicated earlier. Your response is amazingly lacking the main issue. My dog's leash that the sitter never returned and asking for more money. It was summarized in only my review of the sitter. Thank you.

I have found a website is easy to use with the exception of correcting a phone number and canceling an old account.

My animal was clean-fed and happy

My experience with Rover was great! I had no issues finding someone to care for our animals and the person we chose was perfect. She was amazing and she really cared for our animals as if they were her own. It really put us at ease while we were on vacation. I will certainly be using Rover again in the future.

The pet caretakers I interviewed were great. The reason for three stars is because I think the total price for a one hour drop-in for my dog is way too expensive. I paid 43.29 for a one time drop-in visit.

Website is user friendly. We found a wonderful pet sitter.

Works very efficiently easy, and reliable; with multiple options.

Horrible. I have been a Rover customer when they were dog Vacay back in the day. I tried to sign in tonight after signing in successfully a couple other times today and yesterday and every time I sign in nothing happened. So it locked me out and I called customer service. They gave me a temporary password which they screwed that up and told me to wait an hour. Well, I could’ve waited an hour using my own password. So I waited an hour put in their password and it didn’t work called customer service again absolutely zero help it’s actually like they have no clue what they’re doing. They told me to click reset the password link that they sent me by email which I did and that said that it was no good to use. They told me to wait an hour and try again. Thankfully, I got this babysitter’s personal text number so Rover can kiss it. Goodbye for fees I’ll deal directly with her