ScammedbyGOTOGATE
I cannot believe Rover chooses to…
I cannot believe Rover chooses to outsource their customer service to other countries with non native English speaking reps who cannot help me after an hour of trying to trouble shoot a small issue with my phone number. The process of iust spelling out my email to find my account took 10 minutes because they don’t speak English and don’t know the letters. This is unbelievable and unacceptable. If you’re going to hire support reps you need to test their speaking skills and their competency skills. This was a really negative experience to the point where I don’t even want to use Rover again because they don’t care about their customers and clearly not even enough about their employees to train them. So where is all the money they are pocketing going? Because it is not going to supporting the people involved.
Response from Rover.com | Pet SittingMar 12, 2026
Hi there, we’re sorry to hear this was your experience. Our support agents do speak English and are trained to assist with account and technical issues. We understand how frustrating this must have been and would appreciate the chance to help resolve it. Rover Support is available 24/7 at (888) 453-7889. -Brittney




