Rover.com | Pet SittingReviews of rover.com

The 30 minute visits and photos gave me peace of mind

Sitter went silent 48h before arriving date. I contacted Rover who suggested to keep contacting her,apparently they also sent her a message. No offer to find a suitable sitter for our household. At the end the sitter didn't show up. But worse of all, when I tried to write a review on the sitter's profile to warn other pet owners I found out that I couldn't. Rover said that because I had asked for a refund and this involved the cancellation of the service I could no longer leave a review. So this is why no sitters on Rover have bad reviews! Because dog owners who are stood up usually ask for a refund first in order to find a new sitter. No bad reviews gives a fake sense of security. Rover becomes the enabler of irresponsible sitters like Katie T that do not turn up on the day.

Great communication and care with my pet. Arrived on time and did not rush through the visit.

I would give zero stars if that were possible. I’m a professional cat sitter, and since the transition from Cat in a Flat, this platform has become extremely frustrating to use. The most basic issue is that there is no proper option to select cat care as a service. On Cat in a Flat, pricing was simple and fair—we charged the same whether there was one cat or two. Here, the system pushes for double charges, which doesn’t reflect how cat sitting typically works. Even more concerning, my prices were increased without my consent. For example, house sitting was previously £25, but it’s now listed as £29—and during school holidays it jumps to £44. This kind of automatic pricing change is unacceptable. There has been virtually no communication from the company. No clear explanation about the merger, no guidance on how to use the new platform, and no real support for sitters trying to adapt. The platform also completely ignores other types of pet care—I regularly look after rabbits and fish, yet there are no options for these services at all. My profile has also been significantly reduced. On Cat in a Flat, I had three detailed paragraphs about my experience and personality; here it has been cut down to just a few lines. There’s also no visible DBS information or proper background details. Why would any pet owner feel comfortable letting a stranger into their home with so little information available? Previously, Cat in a Flat provided excellent support for sitters—PDF checklists, meet-and-greet forms, visit schedules, and more. Rover, on the other hand, offers no meaningful support, yet still takes a 15% fee. For what, exactly? There is no visible value in return. Overall, this feels like a major downgrade in both functionality and support. The platform does not meet the needs of dedicated pet sitters, especially those specialising in cats.

Easy to book a sitter, and pay. Nice people to watch my dog, with little dogs to play with. A fenced in yard.

Rover.com is user friendly and it’s great to have multiple resources in one place. I’ve used the app a few times and had good luck with finding a dog sitter, even on short notice.

Rover is a good place to find boarding for your dog or cat. I have a cat with diabetes, so the process of finding a sitter was more complicated. With Rover, I was able to find a sitter near my city who could deal with insulin injections and my cat's other needs. The transaction process was open and smooth, and the platform makes two-way communication easy.

I really like the service.