Rover.com | Pet SittingReviews of rover.com

Rover was great!! Helped me right in my time of need

Came home to my animals acting scared and abused. The Rover left them in crates for hours on end when I paid for house/pet sitting with specific instructions to not leave my pets alone for more than 2 hours. All are rescues and have some history of abuse. It’s going to take weeks if not months to gain their trust back. Rover has told me that I can only get a refund in the sitter I hired gives it to me, which is insane. I use Rover for the assurance that I not only get reputable sitters, but also appropriate recourse and refund in the event of an issue like this. I was also told that if the pets needed medical attention, Rover won’t even start helping until I the owner paid $250 first for medical services. I have been using Rover for a few years now off and on, and I think they just lost my business for good. Honestly, why would I even use Rover again?

I had a good experience using Rover. The first girl I picked flaked out and stopped communicating. Rover checked in on it with in two days a noted the experience. The next girl everything went smoothly. She kept us updated almost daily with pictures. I like how the way they have set up the system. I will use again.

I found an excellent dog sitter using Rover. The photos and user reviews were very helpful in finding the right match for my dog.

Have been with CIAF for over 5 years. The merger has been so disappointing *The greediness of Rover is astounding 19% to 30% commission charge - it’s not financially viable to work for this amount * the website is not fit for purpose for cat sitters. It’s over complicated and is geared up for dog sitters * appalling customer services- raised 3 concerns on different issues at least 2 weeks ago - received one unsatisfactory response and the other 2 have heard nothing other that the usual automated receipt * Rover take money from owners well in advance but pay sitters after the booking is complete. Assume they are making a nice bit of interest * will honour my CIAF bookings but won’t be staying I take no pleasure in this review and feel so disappointed it has come to this. am actually hoping (probably futilely) that Rover will listen and give us a platform similar to that we had before and will revise their charges in which case I may just think about staying

The app is confusing and the merger from Cat In A Flat to this doesn't work, change it back!

Every thing was fine

I had to get a Petsitter last minute just for the day. Rover hooked me up with an excellent Petsitter that immediately came over to take care of my dog. I appreciated the fast response and care!