Rover.com | Pet SittingReviews of rover.com

Bad customer service. Charged for services that weren’t rendered. Reached out to rectify the problem and no one helped me. First time using the app, I clicked boarding instead of daycare. Only used daycare service and was charged boarding

Rover has been a great platform for uniting pet owners with sitters. However, not very fair when it comes to the pet sitters. My Star Sitter status was removed due to an incident regarding a dog that was in my care, ingested an uncertain amount of chocolate during a walk before bedtime. I have done everything right; reported to the owner and Rover, took the dog to the emergency vets, yet still my Star Sitter status was removed due to ‘pet injury, illness, or passing due to hazards’. How could anyone anticipate a dog eating chocolate off the pavement on the streets, late at night when vision is impaired? Rover acts as if this was all intentional. Accidents happen, life happens. Removing the status is like hinting that the pet sitters have done something horrible. Rover can do better to treat pet sitters with fairness and actual understanding from the heart, not just some tone-deaf script. Can most definitely do better.

Nina was very good with our dog Topi. She is a pug. She showed more energy playing with Humble. I want to thank her for being so kind. She sent us videos regularly.

You sent me a questionnaire regarding our last dog sitter, and I provided an honest 3 out of 5 rating along with constructive feedback based on our experience. However, I noticed that my review does not appear on her profile, while only the 5-star reviews are visible. That feels misleading and does not accurately reflect the range of client experiences.

All of the reviews made it helpful to select a sitter that was a good fit for our pup. The app is easy to use.

It was very useful when my family was in a tight situation and needed someone to watch out dogs on super short notice. They provided amazing people that I could trust and who were incredibly sweet and helpful.

User friendly on-line app., informative sitter profiles, helpful profile tips, seem-less process over all. Great first time experience.

This is the first time I’ve used Rover, and they helped me arrange pet sitting for our dog, just days after my wife passed away… The dog had been my wife’s companion in bed for multiple years during her illness, and I was hesitant to go out of town. Rover offered multiple providers who would come to the house, so our dog did not have to get acclimated to a different environment. The dog had gone blind a year ago. The provider kept me updated with every arrival and departure at our house, supplied photos of our dog throughout the half hour visits, and made it so I could know our dog would be well cared for during my absence. I have already scheduled Rover for the next trip out of town, later this week. The Rover app is very easy to use, and I get text updates and email updates as well.