Rover.com | Pet SittingReviews of rover.com

The daycare center is great!

Great experience, reliable caregiver. Will definitely use the service again!

I like how we can find pet sitters/walkers near us. My dog walker, Heidi, came by to meet my dog and I showed her around the area before the real walk. Heidi is amazing and I really enjoyed engaging with her and my dog did too!

The app was unusable, rejecting local postcodes.

Since Rover took over Cat In A Flat it has been nothing but terrible. I’ve been a cat sitter on CIAF for over 10 years with over 40 5 star reviews and regular clients. I also regularly used it to book a car sitter for my own pets. As soon as rover took over they suspended my account with the reason of inappropriate activity (let’s bare in mind that prior to them taking over I had not used CIAF for almost 3 months and had not taken a job on there for over 6 as I was taking a break) I emailed to enquire why exactly my account had been suspended and if they could explain what had happened and how it could be fixed - I got the auto spiel of ‘we never make these decisions lightly and we do everything we can to make this a safe space etc etc. yet I still was not told why it was suspended (again, hadn’t used my account in at least three months) I replied again asking what the issue was and how to fix it, that was a month ago and I’ve not had an answer since. All this to say what was once a really good service from CIAF that I both worked for and used myself has now been taken over by an awful private company that also doesn’t pay its sitters (yes I can confirm this from others I know that work through the site and have not received payments for jobs they have complete AND have not had a response from customer service) 10/10 do NOT recommend using them anymore, ask your neighbour instead, you’ll probably have better luck

We’ve been using Rover & the same pet sitter on the service for 7 years now. Our pet sitter takes excellent care of our girls, and upgrades to the app now allow us to tip them easily post final visit.

Rover does not honor cancellation policies. They will allow owners to cancel last minute. They have disorganized support.

Cindy was the best. We received updates each day.