Keith W.
Rover.com has notinterest on the well-being of your pets.
Upon filing a formal complaint about the neglect my pets had received under the care of a sitter I found through Rover.com, their response was to cancel my account instead of someone contacting me in regard to the situation as promised. The initial correspondence I had with one of their representatives through a phone call immediately took the form of victim blaming. Rover.com does not have any interest in the well-being of your pets.
Response from Rover.com | Pet SittingJun 4, 2026
Hi Keith, the safety and wellbeing of pets is something we take very seriously, and reports of concerns are reviewed thoroughly by our Trust and Safety team. While we can't discuss specific account actions publicly, we appreciate you taking the time to share your feedback. If you have any questions, our team remains available 24/7 at (888) 727-1140. -Brittney




