Rover.com | Pet SittingReviews of rover.com

Our sitter was awesome

I appreciate the service provided by Rover and the sitters I have gotten through them. On the business side though, I do not like that they require payment in advance to confirm and hold an appointment. If you want to be certain you have a sitter five months from now, Rover takes your money and holds onto it before ultimately paying the sitter at the end of the time they actually sat. I could see taking their fee and putting a hold on the balance, but just riding along on other's money is a hidden money maker for them that I do not like.

Our dog sitter was wonderful! We couldn't have asked for better care for our pet!

I didn't have to worry about my cats while I was gone. She sent pictures at every visit. I will definitely use Rover again and again.

Outstanding, we have used Rover with two providers, each one is great, gives us piece of mind when we travel and they take great care of our 3 cats...

I have a reactive dog and created a profile on Rover and was completely transparent about his needs. I had just landed overseas and received a message from the dog sitters telling me he had bitten another dog, causing two puncture wounds requiring stitches. I asked if he was wearing his muzzle and if he was on the lead. They said no! I even told them when I dropped him off that he had bitten my dog twice in the previous two weeks because the dog next door was in heat and to use the muzzle. Rover asked for a statement and I explained what the sitters told me. They had ignored my guidance of using the muzzle and lead and said he had always been sweet. Rover have now cancelled my account and the sitters are still able to dog sit. Even though I explained to the sitter what my dog was like and it is clearly clearly on his profile, Rover decided to cancel my account. Please be aware that if the sitters do not adhere to your rules with your dog and this happens you will no longer have an account with them. I had another booking which they have cancelled. I have no time to find another sitter for a trip in two weeks time. I am losing out financially and Rover are not interested. I will never use this company again. Be Warned!

Aunque ya seas cliente de años si quieres actualizar o regístrate como cuidador te obliga a pasar por una verificación de identidad que según ellos les cuesta 14€ por persona. El mismo personal de atención al cliente me asegura que no todos han pasado por esta verificación (cuidadores antiguos activos) pero un su perfil aparece verificados (información engañosa) tengo capturas de la información que me dieron y compañera que no han pasado por esa verificación abusiva. Me parece que una plataforma que trabaja con esas políticas es cero fiable. Por lo que no contratasteis ni seis servicios

If I could give negative states I would. My dog was abandoned by the sitter and left outside unsecured to wander the streets while I was 5hrs away. She was nearly hit by a car but luckily secured by a stranger. She was dehydrated and confused weaving in and out of traffic. I couldn’t get hold of the sitter and Rover Safety and Security team was a joke. While my father was in recover from heart surgery, I drove 5hr to get her and then back 5hrs, which I would do again. To top it off Rover refuses to refund the gas money spent to drive 10hrs under extreme stress because of their negligence and I had to fight for over 6weeks to get my booking fees back.