William M.
Go in eyes open to hidden fees
It's a platform for identifying pet sitting and walking resources quickly, and they do that well. Caveat emptor / buyer beware: What the platform says are the rates up front and what the final bill will be are far different with all of the mark-up for additional bets and various services you wouldn't foresee from the initial quoted rate. Be careful. If you get into the trap of trying to undo a booking or ask for a refund, it's a journey with their customer service.
Response from Rover.com | Pet SittingJun 22, 2026
Hi William, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Lynn




