Rover.com | Pet SittingReviews of rover.com

Sitter brought an overnight unauthorized guest into the home and had them stay overnight and assist in caring for our animals. The individual utilized our personal appliances for his own personal use during his stay. When the sitter was addressed for her behavior politely she proceeded to make false claims about our treatment of her and our animals, we were supportive of her— left her a snack basket, offered alternative care when she showed up 4.5 hours past the time she said she’d come. When asked about her significant other staying she told me to ‘girl, hush’. The sitter has admitted to the unauthorized overnight house guest publicly and privately and Rover refuses to address her retaliatory false comments made in response to being reported even though it’s against their policy. The sitter refuses to speak with them now because she has no proof of the comments she made and now when asked why Rover refuses to close this case— since she has publicly admitted it on their platform… They are making me repeatedly ‘call back’ or stating I will hear from someone in 48hrs but then they just continue to push the timeline. I think that giving a sitter 6 days to respond is adequate time and adequate time to keep up statements that they have access to knowledge that proves them untrue. I’m disappointed in Rover and disappointed in their ‘24/7’ assistance policy when if the person that you’re ‘required’ to talk to is clearly not available ‘24/7’ or for several days. They only want things ‘over the phone’ because then they can claim an update was provided. If I could attach screenshots I could show you the lack of response via email. Unfortunately I cannot. Update: within minutes of this review posting I received a voicemail that I will receive a full refund. I will adjust this review once it has actually been received in the 3-5 business days it has been promised and the sitters false comments have been removed. Thank you so much for your patience.

They were able to put me in touch with two reliable sitters immediately. I was worried because we have a special needs dog and we ended up with a new friend.

We’ve never used a dog sitter, and I was quite concerned, but Mikayla did such a great job, all worries were gone. When we returned, our house and dog were in great shape!

Not bad but I prefer Petme instead. I would give them the 2 place overall.

This was my first time using Rover so I was nervous. After meeting with Sierra, she set my mind at ease. She did a great job sending daily updates and pics. I will definitely use Rover and Sierra again.

Ease of scheduling and communication with sitter

You better not have issues on rover with unsafe owners and pets who destroy your house, health and pets health as they will just ignore requests and discriminate. Do not use this service they o ly care about pet owners. Adding to this review as your team is useless and disrespectful and discriminates this case. This is what your colleague said but it hasn’t been dealt with has it now. I understand the urgency and appreciate your patience. I have ensured that leadership is aware of your 3pm timeline and they will review your case immediately. They will follow up with you directly via email as soon as they have an update. Is there anything else I can help you with in the meantime? I left a terrible review on trust pilot and I know you saw it. I will keep adding to the review the longer you don’t settle a compensation payment. It’s not hard I asked for financial compensation for this whole experience which is a fair request and you have just ignored my demands and Emails. I will be releasing the proof online.

Very professional and trustworthy service.