Rover.com | Pet SittingReviews of rover.com

The Rover app has a terrible UI/UX user interface. it makes it difficult for new boarders to get their first reviews because of the pushy suggestion of a tip. The app is hard to navigate, not intuitive, and focuses more on bookers than the hosts who make the service possible. Their customer support is impossible to get ahold of in chat, and long delays on responding to emails. They are now taking 30% for first time clients which is insane. They falsely accuse sitters of falsifying reviews without asking about the context (neighbors booked and it was flagged as false review). The app needs a lot of work as the uploaded images of the pet get cropped on the profile and you cannot click to expand. overall, this app is very hostile to sitters, which is irrational because the app would not survive without them providing the service they just do the tech app end for, and the app is very buggy. accounts get suspended for trivial reasons, it's almost as if there is no intelligent people handling these issues. rover needs to fix the app, get better customer service, treat their hosts better, or people will continue to go off app and start their own pet sitting business if the unfairness continues.

Emilia watched our two beagles in our fifth wheel for six hours while we attended a baby shower, She was absolutely perfect and compassionate. It's our first time to not only have someone watch our babies but to also have someone be in our fifth wheel alone. We highly recommend her for any service she offers and completely have full trust to use her when we're in the area again. Outstanding person.

What makes Rover great is the quality of their dog (animal) sitters… I have used Jill H in Washougal for sometime time and she is prompt, courteous and loves my dogs. I’d give 5 stars but Rover needs to work on their website to make it more user friendly… that’s my only complaint. The dog/cat sitters don’t even know what their website looks like while booking so there is some frustration with terminology and such but my gal is a 5 star and I’ll never quit hiring her when going OOT. Thank you

Loved the couple that watched him, But they did not keep him on his regular diet and it caused him issues. I'M sure it was unintentional but when a customer supplies the food for their pets diet it needs to be followed.

We got lucky to find such a great sitter for our fur friend on the first try for a great price on short notice

Dog walkers are generally good but the app has gotten much worse over the years. No reason I shouldn’t be able to initiate a booking modification request. Holiday rates are not listed when they present each walkers rate (and although Juneteenth is important I don’t think it creates enough travel to warrant holiday rates.)

Easy to use. Loved Courtney, I felt comfortable with her. Very good communication with her.

Our dog sitter left our dog a night early leaving her alone for 20+ hours. Rover support has been a nightmare in which they constantly tell us to talk to the sitter (we tried but of course no response). Why do I pay fees and book through your app if you’re not going to help when things go wrong.