Rover.com | Pet SittingReviews of rover.com

It was my first time using Rover, and it was a wonderful and seamless experience. Carissa met my dog ahead of time because my dog requires an introduction. My dog can be grumpy, and Carissa was able to immediately make friends with her. Carissa even walked her every day. I will be using Rover again.

Patrycia was amazing, plenty of updates, Bear and Ruby were settled and happy, Patrycia kept to their daily routine. The house was tidy and clean

Viviane ha cuidado de mi Lady Coco de forma excelente. Era la primera vez que mi perrita dormía fuera de casa y, gracias a ella, tanto Coco como yo estuvimos muy tranquilas. En todo momento estuvo pendiente de ella, cuidándola con muchísimo cariño y profesionalidad, y también de mí, enviándome fotos y mensajes para mantenerme informada y darme tranquilidad. Se nota que ama a los animales y que los cuida como si fueran suyos. La recomiendo al 100 %. Sin duda, volveré a confiar en ella.

After dealing with Rover for over a year, I have decided to leave this review because I genuinely believe the platform has serious safety and transparency issues. Rover is one of the biggest pet-care platforms, but the key question for me is: how safe is it really? In my opinion, Rover gives users a sense of reassurance that is not fully matched by its own terms and processes. Rover says sitters go through identity verification and profile review. In reality, this appears to mean the sitter uploads ID, pays a fee, creates a profile, and has it reviewed. This is very different from checking whether someone is genuinely competent, properly trained, insured, licensed, or legally compliant to provide dog boarding or day care in the UK. For home boarding and dog day care in England, many people providing these services need a local council animal activity licence. If someone is boarding dogs in their home, taking payment, and the dogs are not their own, in most cases a licence is required. There are exceptions, but they are specific, and owners should be cautious if a sitter simply says it is not needed (For contract, other platforms require these documents or, as a minimum, they ask sitters to go through their own induction training) Rover’s own terms appear to place responsibility for legal compliance, licences, permits and insurance on the sitter. From what I can see, Rover does not require UK sitters to upload proof of a council boarding licence, business insurance, or relevant training before advertising. This is a serious concern as anyone can create a profile! The way the service is advertised could easily lead pet owners to assume they are booking through a large, trusted company that has completed all the necessary checks. In reality, they may be leaving their animal with someone who has simply created a profile and decided to earn extra money from pet care. Some sitters may be excellent, but others may not understand animal welfare requirements, safe dog introductions, maximum dog numbers, or the risks of taking multiple unfamiliar dogs into a home. I am also concerned about the Rover Guarantee. Many people may believe this is insurance, but Rover’s own terms say the Guarantee is not insurance and does not replace proper cover. It has exclusions, limits and minimum contributions, and it does not cover everything people may assume it covers. For example, sitter property damage and injuries to sitters or their family members may not be covered in the way many sitters expect. There is also a lot of pressure on sitters to accept and convert requests. Rover’s guidance ''encourages'' sitters to book as many requests as possible. In reality, if sitters decline bookings, the profile is marked as ''low follow-through '' and will be automatically hidden from view. A good sitter should be able to decline unsuitable dogs or unsafe situations without feeling penalised or pushed down in search results. Rover does not appear to carry out any checks on pet owners. I could not find official Rover UK information confirming that owners are ID-checked, or any other checks before contacting the sitters. This means, in theory, anyone could create an owner profile and contact home boarders. Sitters may then be sharing personal information and inviting unknown people to their home. Rover offers messaging, reviews, and payment processing through the platform, but these features do not prove that an owner is safe or honest. The Rover Guarantee also does not appear to cover theft or damage to the sitter’s home. So the sitter may invite thieves for a ''window shopping'' during potential meet and greet. Rover’s marketing gives an impression of safety, support and protection, while most of the responsibility and risk seems to sit with individual owners and sitters. When things go well, the platform may be convenient. When things go wrong, the protection may be far more limited than people realise. I would strongly advise pet owners not to rely only on Rover profile badges, reviews or the Rover Guarantee. Ask for proof of licence where required, proof of insurance, details of experience, and clear information about how many animals will be present. I would also advise sitters to read the terms carefully, protect their personal safety, and obtain proper business insurance before taking bookings. Based on my experience and what Rover’s own terms appear to say, I cannot recommend using the platform.

Blake was very kind to Smoke and he was ready for another walk with him. 🐾🐾Smoke came back home after his walk and pass out snorting. 💤💤

Ashlee suggested a meet and greet a couple of weeks prior, which was a great idea after first having made contact. She revealed herself comfortable and able to clam our pup during that short time as well. Our dog seemed rested. And while ready to come home, seemed to have had a great time. Ashlee ID’d her readiness to run and play and was understanding with our a-little-delayed response time. We couldn’t be more pleased. With Ashlee’s care of our young dog last weekend.

Easy to search and book. Especially like that I’m able to see the reviews beforehand so I know that I’m booking with a credible person who will be watching my fur babies.

Everything