Rover.com | Pet SittingReviews of rover.com

excellent services and communication

Hadlee G. was friendly, responsible, and did a wonderful job taking care of our large, senior dog. We wouldn't hesitate to hire her again.

This was easily the worst customer service experience I’ve ever had. I booked a dog sitter through Rover who was nearby. When I arrived for the meet-and-greet, the neighborhood immediately raised red flags—it was run down, with several homeless people gathered around the apartment building. After I messaged the sitter that I had arrived, a woman approached my car claiming to be the sitter, but she looked nothing like the photos on her profile. I asked if I could see the apartment where my dog would be staying before leaving him. The apartment was filled with trash, had a horrible odor, and honestly looked like something out of a hoarding situation. I was not comfortable leaving my dog there. I told the sitter it wasn’t going to work, and she said she completely understood and would contact Rover to issue me a full refund. A few days later, I discovered I had only received half of my money back. I contacted Rover support multiple times and was eventually told they couldn’t issue the rest of my refund because the sitter’s cancellation policy only allowed a 50% refund. They told me I would have to work it out with the sitter directly—even though she had already blocked me, making that impossible. To make matters worse, Rover’s customer support system is incredibly frustrating. Even with notifications enabled, I never received alerts when support replied. If you don’t respond within about 10 minutes, they simply close the conversation, forcing you to start a brand-new support ticket and explain the entire situation from the beginning. The fact that Rover stands behind a sitter whose profile photos didn’t accurately represent who showed up, whose living conditions were completely unacceptable, and then refuses to honor what the sitter promised is extremely disappointing. Based on my experience, I would not recommend using Rover. Between the poor customer support and the lack of accountability for the quality of some sitters on the platform, I won’t be trusting them with my pet again.

Pésimas personas a cargo de los supuestos puestos de atención al cliente y atención a los cuidadores . Me acusan de haber recibido pagos fuera de la app cuando nunca concrete ninguna reserva . Siempre fui una buena cuidadora en su app y fuera de su app, todavía me tomo el tiempo de pedirles si tienen pruebas de lo que se me acusaba y no las tienen solo por que rechacé varias solicitudes por no poder atenderlas ! Son un desastre . No recomendable esta app ni para trabajar de cuidador ni para conseguir cuidadores ya que además de todo el bla bla bla que montan también le cobran extras tanto al dueño de mascota como al cuidador . Y aún así , no pueden tener buenos humanos atendiendo.

We found Samantha through Rover.com and have been totally happy with her care of our Boxer, ZuZu. She treats ZuZu like one of her own. We appreciate the excellent communication and pictures that Samantha provides while we are traveling. We will continue to use Samantha as our pet sitter; ZuZu is always happy to visit and never in a hurry to leave!

The candidate for the service was close or in my location. I felt secure knowing if there were any issues or problems I had more than one point of communication. The price point was acceptable. Our experience was great. Person was excellent, professional and very caring to our elderly pet.

THIS SERVICE FAILED ME. I prepped for months using this app to find the right sitter, reading reviews and messaging people. I was looking for pet sitting to stay with my dog for two days while I was on a work trip in St Luis. This was the first time I’ve been able to travel in over a year and half. I used sitter Elizabeth Krupa. DO NOT BOOK WITH HER. Very immature and irresponsible. I am one of those dog moms that truly takes the time to set the person up for success, providing so many oppuruntity for this person to tell me her needs making this a positive experience for both parties. instead the moment it got tough and a situation arose that involved her vehicle, which I warned her several times not to park due to my complex strict rules, she CANCELLED mid booking while i’m miles and miles away. She left my dog with no care lined up for her because she was more focused on getting to additional jobs than the one I paid her for. I had to fly home, cut my trip short and miss out on events that were a year in the making. Rover should have stepped in the minute they saw a cancellation intiated and blocked the ability to do so, especially on a house sitting job!! The mature and reasonable thing to do is go take care of the situation that happened and return to the job you promised me you would be able to handle. My dog suffered because of this, no bathroom for over 12 hours, the next day she wouldn’t eat and showed signs of distress. This was the worst expierence- DO NOT USE SITTER LIZ.

Unfair system and very little support for responsible sitters My Rover profile was made invisible in search results, and I had no idea why. When I reached out to Rover for an explanation, I was told it was because of a supposedly low follow-up booking rate. As a licensed home-boarder, I have a professional responsibility to carefully assess every enquiry. I will not accept a dog or owner simply to improve platform statistics when I believe the arrangement may be unsuitable or unsafe. I have also experienced problems with owners and dogs through Rover in the past, which naturally made me more cautious when considering future bookings. I explained the situation to Rover, but the response was dismissive and offered no practical solution. I was essentially told to continue booking to improve my statistics, despite the fact that clients could no longer find my profile. It is impossible to improve a booking rate when the platform has removed your visibility. I am also disappointed by how easily Rover appears to disregard the concerns of the sitters who provide services through its platform. The support I received felt generic, with no meaningful attempt to understand the circumstances or review the automated decision. A platform that relies on responsible pet-care providers should encourage careful screening, professional judgement and animal welfare. Sitters should not feel pressured to accept unsuitable bookings simply to protect their visibility. What raises even greater concern for me is that Rover does not appear to have a sufficiently robust verification system for sitters. It seems possible for almost anyone to create a profile and offer pet-care services provided they are willing to pay the relevant fee. This may allow people with limited knowledge, experience, insurance or understanding of animal welfare responsibilities to take pets into their homes simply to earn additional income. Pet owners should be able to feel confident that anyone offering boarding services has been properly checked and is suitably experienced, insured and, where required, licensed.