Rover.com | Pet SittingReviews of rover.com

I am extremely disappointed and dissatisfied with Rover. I have been a loyal customer for a long time, and after a single incident, your response was to suspend my account without giving proper consideration to my experience or concerns. What is even more frustrating is that the dog walker involved—who failed to provide a professional service and whose conduct was completely unacceptable continues to have an active account. It feels incredibly unfair that the customer is penalized while the service provider faces no apparent consequences. As someone who trusted Rover and used the platform regularly, I expected a fair and balanced review of the situation. Instead, I feel dismissed, unsupported, and deeply disappointed by how this was handled. This experience has caused me to lose confidence in Rover’s commitment to protecting and valuing its customers. I genuinely expected better from a company with Rover’s reputation. Unfortunately, this experience has left me feeling that customer loyalty and safety concerns were not taken seriously.

Easy to find a trusted and caring person without all the red tape that a dog center asks for.

Excellent communication and ease of booking. Fantastic experience and will be booking again!

We are both Rover sitters and have used Rover for sitting. As a sitter, Rover has been great, and provides good help through the app when needed, has good articles for self-education. The fee is worth it, not having to have awkward conversations about payment, to say nothing of getting referrals. Some of our older customers have found the app or website difficult to use. Some things aren’t very intuitive, and could use more illustration, for instance by actually showing a sample entry for booking. In hiring sitters it has been a mixed experience. We have had great ones, and some problems. Rover pretty much is hands off and has the customer and the sitters work out any issues between themselves, with the only option is to leave a review if unsatisfactory service.

Reliable and professional

Very usable search/sort, detailed profiles, particularly love the 5-star sitter designation and the # of repeat customers

Sitter was not watching my puppy like they should have. Also punished my puppy for chewing some thing because they weren’t paying attention to where the puppy was. I felt that the reviews weee not honest.

As expected experience. No issues with communication. Easy to adjust booking.