Rover.com | Pet SittingReviews of rover.com

I have recently joined Rover as a pet sitter, after years of occasional pet sitting for neighbours. While the initial 3 bookings via Rover were straight forward, and owners, dogs and myself were happy, the 4th booking ended up an administrative nightmare. It started with Rover asking me, the sitter to reconfirm my bank account details (despite fact I had received a payment from them 2 days prior). I had great difficulties doing so, trying several times, as the system does not display confirmations. I was also waiting for a new booking to be confirmed, having met the owners and dogs, and all were happy to go ahead. The owner then had horrendous problems sending payments to Rover. They kept asking her to input her card details numerous times, and requested additional verifications. Her own bank advised her to stop it all, as too suspicious. All along, I had tried to communicate via the Support chat, via basic chat bots and occasional repetitive humans. The dog owner did same, to no avail! In frustration, she ended up cancelling the 7 day dog sitting, and will never use Rover again. I am furious with Rover, as my record is perfect, a 5* sitter with excellent reviews. In parallel, Rover has further increased the % they levy from sitters. So, an increasingly expensive company, with a worsening setup and customer service. For an app based company, that is VERY VERY VERY poor. Post-reply from Rover: I don't run a business, this is an occasional and very enjoyable activity whilst I try to fund full time work. Again, if the efficiency and customer service justified the high fees, I'd have no problems. But this is far from being the case. And no, I don't wish to speak to anyone about it. You have all the facts, now fix the problems.

Love the process you have in place, but the pricing is high. Forces me to look at alternatives.

Kierra was awesome and took great care of klassy 🥰❤️

Every pet sitter I've dealt with through Rover has been top notch.

I booked Kelda with Rover for the second time. Kelda showed up as scheduled without need for further communications. Lovely.

Rover made the process of finding and booking a qualified pet sitter extremely easy. I will definitely be using again and recommending it to friends and family.

I have used Rover as a sitter for several years, but this experience has destroyed my confidence in its support service. I contacted Support because Rover’s system would not let me cancel four upcoming recurring visits while a client payment was showing as unresolved. This should have been a simple administrative request. Instead, the support agent cancelled the wrong booking—a week of services I had already completed. Despite my repeatedly providing the exact dates, Support then created an inaccurate replacement booking for dates when I was away on holiday. Worse still, Rover sent a message to my client through my account stating that I had created the new booking and was “looking forward to it”. I did not write, approve or authorise that message. This made me appear confused and unprofessional to one of my most important clients, whose trust I have built through being organised and reliable. The agent continued making changes even after I explicitly instructed him to stop. He eventually admitted the mistake, accepted responsibility and escalated the case. Rover’s Leadership Team later defended much of this as its “standard workflow” and said the agent would receive coaching. Coaching may help Rover internally, but it does nothing to compensate the sitter whose account was mishandled or repair the reputational risk created with their client. My £152 earnings were eventually processed after a lengthy escalation. However, Rover refused any meaningful compensation or fee refund for the hours of stress, incorrect account activity and unauthorised client communication. The platform itself can be useful, but based on this experience I would strongly warn sitters against allowing Support to make booking changes without first confirming every date and action in writing. I no longer trust Rover Support to handle my account safely or professionally. Complaint 27288116

Huge help in any bind, great resource to have!