Rover.com | Pet SittingReviews of rover.com

Very easy app, Emma was awesome with the dogs and very accommodating.

Disgusting service poor communication and appalling customer service. Not all sitters are caring qualified or experienced. My sitter cancelled my booking midway and I am still wearing for the “management team to email me”. Do NOT USE ROVER to sit your pets.

The app is pretty easy to use. I like the responses back and forth with the chosen sitter. Some of the pictures posted on the sitters side is not useful. Some pictures are very random and don’t relate to how the sitter would care for your dog or be helpful in selecting a sitter for your pet.

Braylyn was awesome. Rover was easy and simple to use. I found the best sitter for our dogs. She took care of them as if they were her own. I couldn’t be happier with the outcome.

I’m pleased. I was skeptical. But now I really like it!

I had a horrible experience with a pet sitter. I left a honest review of everything that took place. The response to my review from the sitter was complete slander and false statements. I called Rover and asked for an oppurtunity to respond to what was incorrect. The call center person I spoke with was all over the place and said there was no feedback given and I stated yes there has to be because that is the only way that I could see what the pet sitters said about me. I also stated I have the email with their (pet sitters) message and they said everything was great with no problems but after they saw my honest review they switched up and began to lie saying I cursed at them which is not true. I did not talk to them outside of the app because I wanted a paper trail. I also asked ROVER to review the conversation log to see everything I said was true and show the sitters providing contradicting statements. Erica from Rover LEADERSHIP TEAM sent an email saying "If we were to remove or edit all feedback upon request, it could cause community members to lose confidence in the perspectives that are left on Rover. " So basically what Rover saying you can tell the truth on your review but we allow the sitter to go behind and say something to make themselves look good and make the pet owner sound crazy; with no way for the pet owner to respond to the slander. The reviews on Rover mean nothing and I urge you to use another platform to get accurate honest reviews. I wish I could put 0 stars. I will make sure I dont use ROVER again. BEWARE!!!!!

We have used Rover several times and each experience has been positive, from using the website to securing a reliable and thoughtful pet sitter. We feel fortunate to have this website and the sitters we have used have all been very good, reliable, and helpful and we've returned home to happy and well cared for pets!

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