Rover.com | Pet SittingReviews of rover.com

Rover est une plateforme de mise en relation avec les propriétaires d'animaux. Frais très importants déductibles de vos gains. Application récemment modifiée qui requiert un téléphone dernière génération sinon impossible d'utiliser la version précédente ! Si vous êtes déjà petsitter, du coup vous ne pouvez plus accéder à votre compte et répondre à vos clients, même ceux avec lesquels vous êtes en connexion pour une garde validée à venir ! (Si vous n'avez pas leur téléphone, c'est mort !) Nous sommes en août, imaginez les problèmes ! Encore un piège pour soutirer de l'argent aux uns, faire réaliser des dépenses à d'autres. Quant à la navigation, elle reste peu fluide.

Further update: Rover has now added a $25 credit to my account. To be clear, I did not lose any money and I never asked Rover for money or compensation. My concerns were about the sitter’s conduct and, subsequently, how Rover’s Trust & Safety team handled my complaint. I wanted those concerns taken seriously. A $25 credit that can only be used to book another Rover service—and expires—does not address any of those concerns. I cannot be bought with a $25 account credit. I wanted accountability and competent customer service. UPDATE: Rover responded to this review and asked me to contact their Trust & Safety Team at the number provided. I did exactly that. Unfortunately, the experience only reinforced my original complaint. The representative was not helpful, refused my request to speak with a supervisor, and ultimately hung up on me. I contacted Rover because I wanted the sitter’s unprofessional behavior addressed. Rover publicly asked me to contact them so they could “get more information,” but when I did, I was unable to get meaningful assistance or even speak with a supervisor. This is exactly why I chose to board my dogs at a professional kennel instead of using Rover. I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience. I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer. I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care. When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform. Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service. Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.

Good company for the services it provides.

I've never used a pet sitter service. It was a last-minute idea and Rover.com made it a very easy process! I scrolled thru, read reviews and found a GREAT pet sitter for my crazy lil dog. I would for sure do it again!

Great experience with our sitter. Finding her and hiring her was simple; communication during our dog’s stay there was great. However, besides the pay for the sitter there was a fee for Rover. This was reasonable. But later I found out that in addition to the fee that the customer is charged, the sitter is charged 20%. This seems like too much to me and I have her a tip to compensate. I feel that this isn’t good business practice on Rover’s part.

Great communication. Sitter was sweet and kind and took great care of my pet.

Easy to use. Easy to pay. Dependable dog sitters

The Rover platform is good but they recently started charging a “Service Fee” which is unacceptable. It is known that Rover takes 20% from the sitters wages as a “fee” and now they are charging a fee to the customer as well! Please stop this nonsense.