Rover.com | Pet SittingReviews of rover.com

During an active animal emergency, I contacted Rover Trust & Safety and specifically asked them to remain on the line while I worked to recover the animal. They ended the call anyway. I had to call back, and on the occasions I was able to reach someone, the support was largely unhelpful. Fortunately, the animal was recovered safely, but Rover’s emergency response left me with very little confidence in the safety infrastructure they advertise. Also worth knowing, whether you’re an owner or sitter: the Rover Guarantee is not insurance. After reading the Terms closely, my view is that it functions largely as a limited reimbursement program while substantial liability and risk remain with the owner and sitter. Read the fine print before assuming Rover is protecting you when something goes wrong.

Rover has a lot of great sitters and walkers to choose from. The ones we’ve used have been amazing. Our latest sitter was the best so far. Will definitely go back to Rover for our next pet service, hopefully using our last sitter.

The app is so easy to use.

Could not have been better❤️Douglas was the best and I could tell my dog BO loved him and he had a great time. Douglas was also incredibly thoughtful and sent me pictures a videos it was the best. I NEVER leave my dog, but Bo had so much fun I would definitely leave him again with Doug.

The sitter I met seemed like a nice lady, I mentioned multiple times my Great Dane is special and just a little more anxious and different than other dogs. I insisted on more than one meet and greet. Didn’t happen. So my week vacation came up. The day I left she couldn’t get my dog to go out for almost 13-14 hours as my flight was at 5am. I almost had to fly home. Until eventually she got her to go out and get her harness on. All the communication as I read it was subpar and the more I read it the more it made me angry. I stated things multiple times and barely got replies. Then my dog got sick one day and had diarrhea and puking all over my apartment. Not her fault per say these things happen. I apologized and she offered to clean the rug. I said thank you, and please wash my stuff in the clean and clear I have… never got a response on what she cleaned my stuff in or my carpet. Anyways after the rug was cleaned and removed outside my dog threw up more… she suggested keeping her in my living room but I mentioned that wouldn’t be too great as the AC is in my room and the air needs to circulate as I am on the 2nd floor…. Still barely a response. I almost again tried to fly home early but it was as an Outrageous amount of money. Then the day of my second flight gets delayed by 5 1/2 hours. As I’m trying to communicate and she is communicating with me at the bare minimum…. I get home around 11pm and I found dried vomit and what I assume was diarrhea and a dirty floor in general. My carpet thrown all crumpled up into a corner of my living room…. The cleaning was at a bare minimum.. I found my dog in my hot ass living room looking miserable on the couch in a stinky room with only a little fan for air flow. I won’t go into too much detail now but, when I contacted him Rover that night explaining this and wanting a refund for these services because this was just awful I have yet to receive a serious response from anyone. I keep getting the same emails and saying to talk to the sitter for a refund…. Excuse me?? You think the person who left my stuff in such a state would agree to a refund???? No. I will never be using rover again and if I do … I am Going to be absolutely strict. This was a terrible situation. Please be careful on who you have watch your dogs / animals.

Gabrielle was amazing! She was so great with my special anxiety-filled rescue, Ruby. It means the world to know your dog is being cared for and loved when you’re away, thank you Gabrielle!!

Easy! Great communication! Great providers!

We needed a half day sitter in our home for the two dogs but we didn’t have that choice and had to pay an overnight fee. 80 for four hours is pretty high.