Steven E.
Terrible greedy company who will provide nothing for users or sitters
Terrible.company Have upped their prices and don't provide insurance for sitters. They now take 15% from sitters and service users. This used to be 3%!! The support is awful. They're barely able to type or comprehend anything even remotely intelligent using stock answers. Don't rely on them at all. Please- don't think they will support a client or sitter. They just want the money. They took over Cat in a Flat and it's been a disaster. The transition meant no access for weeks and awful response times and poor resolution or none at all! They're taking more fees and not providing insurance like CIAF did. Their star sitter program is misleading and favours dog sitters. The parameters for Cat sitters star status are very restrictive. If you miss a single message response within the 24hr period they'll take the star sitter status from you and it will take MONTHS to get back if you ever do get it back. Just avoid them. Look for independent sitters with insurance for better rates and less of a faff from thr worst platform for users anyone has ever seen. Poor show. I was both a service user and sitter so this is 100% my experience from both sides.
Response from Rover.com | Pet SittingAug 26, 2026
Hi Steven, thank you for sharing your experience from both sides of the platform. We’re sorry the Cat in a Flat transition and support you’ve received have been frustrating. Rover’s fees help support secure payments, 24/7 support, Trust and Safety coverage, platform maintenance, and the Rover Guarantee. We also appreciate your feedback on the Star Sitter program and transition experience and will make sure it’s shared with the appropriate teams. If there are unresolved issues we can revisit, our Support team remains available to help. -Brittney