Rover.com | Pet SittingReviews of rover.com

DO NOT USE THIS PLATFORM!! Do not use catinaflat for a catsitter. I was put in an unsafe situation with my catsitter who was frankly unhinged and had to deal with it whilst I was in France. I had thought I was safe as she is a vetinary nurse, but I was very misled. Rover did absolutely 0 to support me, compensate me, literally anything ! Do not entrust your animal and home with anyone from this site, Rover will NOT support you when it matters and your home and animal is unsafe. There is no contact number. You will get only generic responses via email that tell you repeatedly to leave the sitter a negative review, even though you have, and you are asking them to do acknowledge your complaint and conduct an investigation. I have recieved about 8 generic replies now all from different agents, all deviating away from the complaint. They have no escalated the complaint to anyone competent. As if I wasnt disgusted enough with the sitter, Rovers lack of adequate support has rubbed salt into the wound. This is not the same catinaflat it used to be, Rover has ruined the trust. Do not use !!!!! Edit: Give me a UK number and I'll ring. What on earth is an 888 number. For reference my latest email communication from Rover spewed the same nonsensical rhetoric. This time they told me to 'contact the sitter direct to resolve!' Oh yes makes SO much sense, when the booking was a week ago and the sitter put me in such an unsafe situation I had to cancel the booking whilst I was on holiday and had no alternative, and the sitter was holding my keys hostage.... makes SO much sense to contact that person, the sitter I'd previously told you was blocked! Your customer service advisors, are like speaking to a chat robot that repeats that same nonsensical answers that have no application to the situation at hand. Absurd! Edit again: thanks for the UK number. I think you should just do what I originally asked as per my email though and reply to me via email. Read my original complaint, conduct an investigation and tell me what you've done to resolve it, and compensate me financially. I am not jumping through hoops at this stage, when you've already pushed me far enough to leave this review in the first place. You do the hard work to resolve it at my ease, at this point, don't hand me a number and another task to complete/ another fight on my hands. I refer you back to my original complaint email.

Je vous déconseille cette application qui a un service client inexistant. J’ai un litige avec une personne qui s’est très mal occupé de mes chats en mon absence, les laissant dans leur pipi et excréments et la personne est passé 6 à 10 minutes max au lieu de la demie heure convenue pour chaque passage. Malgré les preuves apportées (je sais le temps de passage par rapport à la désactivation et activation de mon alarme) le service client ne me réponds pas depuis 10 jours et m’invite à discuter avec la Petsitter : ce que j’ai fait. Elle m’a bloquée et je reste sur le carreau. Le meilleur pour la fin : je donne une note négative à ma Petsitter pour avertir les autres usagers de l’application, mon avis négatif n’est pas publié sur son profil, seuls les avis positifs le sont !! Il y a clairement un manquement et un manque de sérieux, de plus les petsitters incompétents sont protégés. À fuir, trouvez quelqu’un de confiance dans votre entourage cette application est inutile, sans garantie, et amène vraiment n’importe qui chez vous !!

The people you have are great. I was really worried about leaving my cat. And he seemed like he had a good time. He was glad to see me, but he wasn't sad at all. And they sent pictures and communicate every day

Our provider was excellent - she was caring and took great care of our dog. We couldn't be happier with the results.

Great experience with my sitter. He did a great job. We had a good time in our vacations just thinking that my puppies were in good hands. Always commucating and send us pictures.

My aunt's dog stayed with a Rover sitter from May 28 to June 24 and returned home pregnant. I reported the incident to Rover and asked them to investigate how this could have happened while her dog was under the sitter’s care. Rover’s response? I was told that nothing would be done and the sitter would receive no sanction. I expected Rover to take a situation involving the safety and supervision of a pet seriously. Instead, I felt completely dismissed. If you trust Rover with your pet, be aware that when something goes wrong, the company may not take meaningful action or hold the sitter accountable. Very disappointing experience and not the level of protection I expected from a pet-sitting platform.

An absolute nightmare to work for. I was assaulted by a pet owner and got no support from over at all, in fact they fired me. There is zero oversight or support for either the pet sitters or the clients. They just let you wing it and hope that everything is okay. Not an ethical company. I would never let my pet stay with the Rover center. It's a complete crap shoot.

I had issue which I explained in my rating, taking some accountability for where I was more trusting of reviews and star status than I should have been. After my review sitter rebutted with a lie and I have proof in emails. I will never use Rover again.