RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Unhelpful customer service that can’t actually help resolve issues. Just repeat the same script over and over again. Predatory fee practices and they changed their policy to avoid them having to remove fees. No options for escalation and resolution other than “submitting an internal complaint” aka they won’t do anything.

Tried to set up my account on their website using the loan number they assigned to me, but the website is misleading and unable to work. I received terrible customer service with an attitude. I need to find a new financial service to get away from this unprofessional scam company

I am writing to express my dissatisfaction with Roundpoint Mortgage due to their deceptive practices and poor customer service. Firstly, Roundpoint Mortgage's emails, including critical updates about my mortgage, are consistently sent to my junk folder. This issue is exacerbated by their frequent sending of irrelevant promotional emails, which likely causes important communications to be flagged as spam. Unbeknownst to me, my mortgage payment increased due to changes in taxes and insurance. Roundpoint Mortgage failed to effectively communicate this change, resulting in my unawareness of the updated payment amount. Consequently, when I made my next payment, Roundpoint applied the entire amount to the principal only, without covering the adjusted taxes and insurance, and then charged me a late fee. When I contacted their customer service to resolve this issue, they were unhelpful and dismissive, stating that it was "impossible" to refund the $64.61 late fee. This response is unacceptable, as their failure to properly notify me of the payment increase directly caused the issue. I demand that Roundpoint Mortgage refund the late fee, improve their email communication practices to prioritize critical mortgage-related updates, and cease sending excessive promotional emails that clutter inboxes and obscure important information.

Roundpoint mortgage has been nothing but frustration. Our mortgage was sold to this company. We purchased our home in Feb 2024 and we were flooded in hurricane helene in Sept 2024. Since then, they have held our insurance claim while I shell out thousands to fix the house out of pocket. They require contractor affidavits which I have supplied, I have sent receipt after receipt to prive how funds are spent, emailed every explanation they ask for. Yet, they still are holding the money. They say every time I call that they are noting the file and escalating this case. No response to my emails. No phone calls. No explanations. Just impossible hoops. I do not recommend this company I already emailed customer resolution 3 months ago and have gotten no response

We sold our house in March of 2025 and have been waiting since then to receive our escrow excess check after our loan was paid off. I've heard nothing but BS excuses every time I call, from reps who are rude and barely speak English. I didn't choose this ridiculous company to service my loan; my mortgage was sold to them. From all of the reviews I've seen, I'm not the only one who has experienced their horrible customer service. Update: since writing a review, now they've tried to make it all better by giving me an email to contact, yea, that will help.

RoundPoint misapplied my payment. I should be paid ahead but instead I'm told in $56 past due and a $68 late charge they will not waive. The staff are rude and unhelpful. Avoid this place if you can!

Roundpoint Mortgage has demonstrated highly questionable business practices. They acquired my loan from my previous mortgage servicer on October 1, 2023, and since that time, my monthly payment has been consistently and inexplicably increased. Despite making the required adjustments to address any escrow account shortages, their projected analyses continue to indicate substantial payment hikes. Additionally, their customer service is disorganized and ineffective. Each representative provides conflicting information, creating unnecessary confusion and frustration. When requesting to speak with a supervisor, one is subjected to excessively long hold times, often without any meaningful resolution. I am formally requesting that my mortgage payment be reinstated to its original amount. I have satisfied the escrow shortage in full, and as such, there is no justification for the increased payment amount. Should this issue not be corrected immediately, I will have no alternative but to pursue formal complaints with the following regulatory agencies: the Department of Financial Protection and Innovation (DFPI), the Consumer Financial Protection Bureau (CFPB), the California Attorney General’s Office, and the Federal Trade Commission (FTC). I trust this matter will receive your immediate attention to avoid further escalation. Based on my experience, I would strongly advise against doing business with this company.

We apparently did not get the insurance coverage date covered in time, so there was an 8 day lapse in coverage. This was 2 months ago. Now they want to charge us for those days for insurance in the past. Even though we are covered currently with a policy.