RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

They refused to work with me on one payment after paying every single payment on time for 8 years. It was clear from talking to them that they do not care about their customers - especially in the current difficult economic climate. If you want a company that cares about it's customers, You definitely do not want to choose Roundpoint as your Mortgage provider as they could care less

I called because I am a DHS employee in furlough mode for help and they say they offer a deferment, but I wasn’t allowed to get one. They said I would have to file our forbiddance for three months and take a hit on my credit score and that I couldn’t refinance unless I refinanced for a much higher rate so basically they just want you to either refinance or take a hit on your credit. They were no help whatsoever the company my mortgage was with before them. Mr. Cooper was so much easier to deal with and not trying to shake me down.

This is a money grubbing, hoarding, and money poaching organization who does everything they can to squeeze, literally, every dime they can out of their customers. I made a move in late 2025, mail was/was not getting forwarded to my new address. Meanwhile, my "escrow" payments went up by $100 or so. Since my payments are on "autopay" the same amount went out for an extra 2 months. A month later, I made an effort to get caught up with the payments, talked to the representative, and for 30 minutes he made clear that to get caught up, THIS is the amount I need to send in my next payment: "$XYX.00". That amount was promptly sent. The next month, I get an email saying I owe late fees. Apparently the representative I spoke with "was confused", therefore it's my responsibility to cover his deficiencies. I call, speak with management, and of course "there's nothing they can do" because of course it's IMPOSSIBLE for them to waive any fees. For 3 or 4 years now, they have done everything they can to nickel and dime me and everyone else I know. STAY AWAY FROM THIS FRAUDULENT COMPANY.

Company can't math when it comes to annual escrow adjustments. They tell me that I need to have $3100 in my escrow and I am scheduled to have $1600 in my escrow over the next 12 months. Their math, add $508 per month. So that is adding $6,100. So now I will end the year with $7,700 in my escrow with a minimum of required of $3,100. Yep that makes sense. Morons.

I would give zero star. Was behind during COVID time over 3 years ago and had a $90 late fee that refused to take for courtesy. I had multiple other company like Mr. Cooper, US bank, Rocket Mortgage, Wellsfargo, and they all had done that for me as long as that only happens once over a year as they want to encourage up to date payment and good relations with customers. I cannot wait for this loan to be transferred over to another entities to take over and have this messly $90 removed for good. Clearly, this is not a BBB accredited company with over hundreds of 1 stars reviews. Enough said. Business is business, but Karma will get you when you ran out of business partners. Do not call their customer service, complete waste of your time. UPDATE on 4/3/26: I have emailed their CustomerResolution on 3/13/26 and 3/26/26 with absolutely no reply back from them. This company is completely non-responsive to their clients. I don’t see promptly response, more like emails sink into Dead Sea.

We built a barndominium for a customer who had a fire and the house burned to the ground, and they have held on to essentially all of the funds since last October. Unless you like call centers in the Phillipines, I suggest you run like hell from these people. It's one thing to have them hold funds, it's entirely another thing when you talk to a different person every time as thought you were trying to straighten out your cable bill problem. Each call is someone different, and they can only tell you what is on their screen. I honestly can't say enough bad about them. I suggest having your loan company sign something that your loan will not be sold to these guys, because you cannot do a thing about any of it.

Completely incompetent - sat on my homeowners insurance paperwork for 2 weeks and did not make payment. I have to call and babysit them. To get to a live person yiubwill have at least 10 mins of menus and account confirmations over and over again.

The mortgage company has the worst service I have ever experienced, It has been a horrible experience when the company purchase my mortgage company and I was placed under this difficult and pathetic company. The company does not get back to the homeowner and treats the homeowner terribly, I have explained the worst service from this low brow company. I was never given any sort of notice of the way this company handles it clients and was forced to try to work with a company that treats its clients with complete disregard and would rather advance its horrible service and disregard the homeowner completely. This mortgage company is a complete disaster and doesn’t work at all with customers on a consistent basis.