RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

The people on the phone are generally helpful, however, I am having difficulty getting automatic payments taken out of my bank for mortgage payment. I sent the form in early July 2024 and was supposed to go into effect for August. However, unbeknownst to me, it never went though, and after vacationing in September, I came home and discovered that I had missed two months payment. I paid this immediately but was still reported to credit board. I appealed this and was told that I would receive a response but never did. I called a couple months later and found out my request was rejected. On that same call, I requested the auto withdrawal be processed and called today and found out it still hasn't been processed..

This company is a borderline crook. My refi origination was in 2019 for 2.5% with a private finance company. It was a non escrow contract mortgage in which I paid my insurance and taxes early and quarterly. It was held by 3 different companies, which I never had a problem with. Roundpoint purchased the mortgage in 2020 and it's been one nightmare after another. They first claimed their mail was being returned. Then they wanted me to prove I had HO insurance and flood insurance. I uploaded the policy and declaration pages to them on 10 different occasions and they claimed they never received them. My flood insurance is provided in my HO policy which is specifically states. They sent me messages stating that if I didn't provide proof of insurance they would purchase a policy for me. I called them about this and was told it was rectified. They then pay my policy for the year (I paid quarterly) and stated that they had to create escrow on this account because of this, even though my policy was active. I recently called them about an email they sent claiming i would receive an update to my escrow account. They stated that according to federal guidelines they are now including an escrow account to my mortgage and have to collect the required funds to fill the escrow as required by Freddie Mac. This is a private mortgage and not backed by any government agency. They are not telling my my new payment every month will go from $460 to $1400. This is a scam, I am in the process of getting the SC states attorney involved with this because I believe they, by law are not allow to do this. Everything about this company smells of fraud!!!

Pray you don't have to call customer service. The call center is in India and the "help" was barley understand able. It took 30 minutes and a transfer to a supervisor to resolve an issue that should have taken 30 seconds.

If I could leave zero stars I would. Our mortgage was transferred to Roundpoint. We found out earlier this month. We found out several months after this had happened. There was a “mix up” with our previous provider and our mailing address. After calling Roundpoint we discovered they reported us “late” to the credit bureaus and they had our welcome letter and all other mailers they sent which came back as “undeliverable”. Digging deeper we asked why we never received a phone call, email or a voicemail. We were told they do not leave voicemails. And the number that was provided shows up as spam on our phones so we had no clue who was calling We have been waiting on a “decision” for a week to redact our “late penalties” with the credit bureaus. As a result this has ruined our credit and is impacting us on a home purchase. Stay away! You get the runaround on the phone and everyone you need to talk to is unavailable for days or they are “not allowed to interact with consumers”

Round point is holding my insurance check even though their system says my house repairs are 100% complete. I call every week for the last 3 weeks just to be told, don’t call again until the next Friday as we don’t have an update- no one has reviewed your file. I have materials wracking up interest on my credit card and a contractor to pay off.

Roundpoint ARE crooks. We sent a payment on 1/7/25, It never posted, so on 1/16/25 I called in a payment, spoke to customer service and she asked if sent check was cashed. I said not as of yet (1/16/25). She asked if we cancelled and I said "no" because if they receive it, because they are holding the check and then they post, it would cost me a non-payable fee of $20. She asked if I wanted to apply it to next statement and I said "yes" because we would be paying again in a couple of weeks. I also told her that when the checks were sent with tracking, they only took 6 days to get there. Sometimes weather interferes, so I told her I was taking that into consideration this time. I got a confrm # from her for phone payment. That afternoon, my husband shows me that the 1/7/25 check was cashed by our bank that very day. That means that Roundpoint was holding that check. It takes a few days to get back to the bank for posting. Why wasn't the Rep. honest and tell me that the check WAS there but not yet posted? There should be penalties for miss-managing funds. I have already filed claims against this company about their failing to comply with contract. They admitted they changed the terms of the contract. How many times does a company have to have a complaint against them before a class action law suit prevents them from doing business anywhere?

“I would give 0 stars to RoundPoint Mortgage Servicing LLC if I could. This company, connected to Two Harbors Investment Corp and The MSR Holdings LLC, (TH MSR Holdings filed foreclosure, Two Harbors was in connection with Freddie Mac) RoundPoint as the prior and last loan servicer delivery set me up for foreclosure by misusing my escrow funds and excess payments to cover late fees, title costs, and appraisal fees—all while I was in forbearance. They returned my payments, double-charged me for two insurance policies, and outright refused to correct their fraudulent escrow analysis on November 28, 2023. Their deceptive practices are a scam, demanding homeowners provide insurance funds while coercing them into unnecessary, the BBB reviews for example, unfair loan modifications without addressing the underlying errors. They returned payments, intentionally pushed me into default, and filed for foreclosure despite my forbearance status-Active. Avoid them at all costs—this company preys on homeowners with unethical and manipulative practices!”

If I could give less than one star I would. This company is sketchy. They are not forthcoming with information and their website is not easy to navigate.