RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Knowledge, attitude and thoroughness

Alex L was amazing, it was a pleasure talking with him. Mr. Alex was able to put me at ease and made the enrolling a breeze. I thank him and you for making such a wise choice of an employee.

Alex L was great and very helpful.

Alex L was extremely helpful and knowledgeable with helping me understand my escrow shortage. He went above and beyond to make sure I knew all my options. One of the best customer service experiences I ever had.

I requested to be called as the auto recording message was telling me to pay for my mortgage for June 7, 2023. I was confused as this was supposed to be on autopay. Then, I requested to be called by phone. I got Rosa. She's very patient with me. She helped me navigate the dashboard. I hope I get Rosa next time again.

Alex, was helpful and knowledgeable. He assisted in straightening out my issue. Alex also gave me some additional information (reminders) to check into, things that didn’t even cross my mind. I felt Alex understands the meaning of customer service which is rare these days.

Alex was very helpful and cordial.

Friendly, thorough, informative, efficient, practical, and human.