Roto-Rooter Plumbing & Drain ServiceReviews of rotorooter.com

They fixed a pipe but had a non certified cement company pour cement that was submitted par and it cuased more damage now there trying to lie and say it's other problem but water came out from where they repaired

pressured me to pay cash, then they wrote a receipt for less than i paid them ' Three days later sewer back up again, and i found out they cross threaded the sewer access cap call them they just lied to me that he would call back in 15 minutes, They really did not do the work properly I would not recommend that comapnay to anyone

The plumber was nice. However, I found it strange that a supervisor came first to evaluate, and then the plumber followed. Our toilet was leaking, and after removing the toilet the plumber found the PVC ring was broken, so they replaced that and the other piece the toilet sits on. The total tab was $1025. Which is way too much, but I needed the toilet fixed quickly. The Plumber did a great job cleaning after himself, so I was thankful for that.

While the work was completed quickly and efficiently, the cost was extremely high for what was done. I paid $715 for two technicians to snake a sink and shower drain, removing hair, makeup, and a few small obstructions. The job took about 35 minutes. In hindsight, I wish I had questioned the pricing beforehand, as I wasn’t familiar with what a fair cost should be. That said, the price felt excessive for the time and scope of the work. Because of this, I would not choose to use this company again.

I am disappointed because just four years after installation, I had to replace my Pump Sewer Ejector, although I was told it should last 15 years. When I called Jiffy Plumber, they discovered that the original plumber hadn't replaced the valve, which turned out to be the root of the problem. Not only did the initial repair cost over $2,100, but I also expected better quality of work. Jiffy provided a military discount, and I paid $1,675 with a guarantee that if the issue recurs, they will only charge me for labor on future replacements. I reached out to Roto Rooter and was promised a follow-up call on Monday but it never happened. I had to call back and I was directed to Miguel Rios. My interaction with supervisor Miguel Rios was unhelpful; he asked me to send an email and the bill, yet never returned my calls. Despite emailing him for three months, I received no response. Based on this experience, I would not use this company again. Invoice #13-22263890

Had an outside Spicket changed because it was busted. They charged me $955 which only took 45 minutes, so disappointed in them.

This company is made up of fraudsters lacking any semblance of a conscience. I called them after a heater failure led to me waking up to a basement full of water. In my panic, I signed on for water mitigation in addition to the unit replacement. This was a terrible mistake. They billed me nearly 7000 dollars for what could not have been more than 2k in labor and materials. That amount does not even include the $2000 water heater replacement, which I paid separately. When my insurance (rightfully) pushed back, listing a number of overestimates and outright fabrications in their line items, Roto-Rooter settled with them for a bit over half and stuck me with the remainder. And those overestimates are EGREGIOUS. A plastic sheet taped to my ceiling? That's a "containment barrier" and is apparently valued at $160. A disinfectant sprayed haphazardly on my washer/dryer? That is "appliance cleaning" and cost me $250. That one was a separate charge from the same disinfectant they sprayed on the floor, which cost me several hundred more. In total there were nearly 40 line items, each with fudged or invented numbers. It would be funny if it wasn't so infuriating. It was my fault in the end for signing the contract without taking a closer look at their reputation first. The company runs a very specific playbook where they promise that your insurance will cover all expenses, and then overcharge to such an extent that no adjuster would reasonably sign off on anywhere close to the full amount. Check the reviews for their many other branches and you'll find this story repeated everywhere. Please do not make the same mistake I did. Find a local, independent business to call. You will be sorry if you call Roto-Rooter.

onsumer caveat!! This company came out to my house because I had been gardening and opened the water faucet outside and by mistake closed the water valve next to it. When I saw I had no water inside the house I called them because I wasn’t sure what had caused it to shut down. They came and he said he would run a diagnostic which may I involve removing the pipes etc. but at the first try, he realized that the faucet just needed a bit more turn to open it (I hadn’t tried) and he just opened the faucet and then water was restored in the house.  I thought for sure he would understand that it was not a diagnostic he performed and would not charge the full fee, but he (and the managers) insisted that even touching the faucet was $165. A complete rip off. I wish I had checked their reviews first. They have terrible reviews and now I know why.