Cindy M.
Ripoff if you want to return, no uplift
I received my order, $94.50 for 2 bras. They fit, but no adjustment on the back strap, so no uplift. On Returning, u give a reason and then you can’t get past giving a picture, so I did not want to give a picture, of me in the bra so just took one of nothing to be able to click on next. At the end the shipping and restoring fee made it that out of $94.50, I only get back $80, wow, what a great deal. I had read the return policy but didn’t think it would be this outrageous. Do not buy their product!
Response from rosegarnet.comFeb 10, 2026
Hi Cindy, We’re very sorry to hear about your experience and understand why this felt frustrating... that’s never how we want anyone to feel after shopping with us. Regarding the return process, the photo step is there to help us verify condition and reduce fraud, but it is not meant to require photos of you wearing the item. A simple photo of the product itself is always fine. We’re sorry if that wasn’t clear. We also want to clarify that the bra straps are fully adjustable, but we understand that adjustability doesn’t always guarantee the level of lift or fit every customer is looking for, and we’re sorry it didn’t work as expected for you. We would be happy to waive the restocking fee for you. We recently implemented that fee because, unfortunately, we were seeing a high level of return abuse, but we never want it to negatively impact customers who are simply trying to return an item that didn’t work for them. If you haven't already, please reach out to us at [email protected], and our team will take care of this for you. We truly appreciate your feedback and the chance to make this right. — The Rose Garnet Team