Joshua B.
I rarely ever leave negative reviews
I rarely ever leave negative reviews, but I feel compelled to share my experience so that other customers are fully aware of how this company operates. I feel obligated to warn others. I ordered well before Valentine’s Day, and the company told me my delivery would arrive on Valentine’s Day itself. But after Valentine’s Day passed, and only after multiple attempts to contact them, I was finally informed it wouldn’t be delivered for almost two weeks later—far too late for the occasion. What’s worse is the complete lack of communication. I have called and emailed over five times trying to get clarity, updates, or a refund, and they have completely ignored every attempt. No responses. No accountability. No resolution. As of today, I still have not even received my order. When a company fails to deliver what they promised on a date as important as Valentine’s Day, fails to communicate, and ignores repeated attempts by a paying customer to resolve the issue, it shows a complete disregard for customers. I still have not received my order, nor have I received a response to my refund request. This was one of the worst customer experiences I’ve had. Until they resolve this, I cannot recommend this company to anyone. Think twice before ordering here if you expect reliability and communication. Customers deserve much better.
Response from ROSE FOREVERFeb 19, 2026
We are truly sorry to read about your experience and sincerely apologize for the frustration and disappointment this situation has caused, especially given the importance of Valentine’s Day. After carefully reviewing your order, we can confirm that the shipping method selected at checkout was our free standard shipping option. This service typically takes approximately 3–5 business days for delivery, and in some cases up to 7 business days depending on the destination and courier operations. We understand how important delivery timing is for special occasions. For customers who require guaranteed holiday delivery, we do offer upgraded shipping options such as Valentine’s Day shipping or priority shipping at checkout. At this time, the tracking indicates that your package is scheduled for delivery on Friday, February 20th. We recognize that this is later than you had hoped, and we sincerely regret the disappointment this has caused. Please know that we take feedback seriously and are continuously working to improve both our communication and service experience. We would still welcome the opportunity to assist you further and resolve this matter directly.