The chicken coop I ordered was well made and easy to assemble. We have loved the way it looks and the chickens use it just the way it is intended to be used. I feel so much better knowing they have a strong, safe coop to protect them from predators. Great communication from the company as well!
Response from Roost & RootJun 1, 2023
Thank you for all of the compliments, Jenny. It's always rewarding to feel like we did a go job front top to bottom.
Enjoy your coop and please reach out any time. We'd also love to see a picture! If you have time send one over to [email protected].
WS
Whitney S.
Great quality materials make it worth…
Great quality materials make it worth the additional spend! We're excited to get the chicks and get started.
One thing to look for improvement is the printed instruction didn't always seem match the current model part number, however the online videos bridged the gap! We're very happy, thank you Roost & Root team.
Response from Roost & RootJun 1, 2023
Thank you for your business, Whitney!
Sorry for any inconsistencies in the instructions. We did a recent remodel on the coop you ordered. It would be a big help if you emailed our support staff with the errors you found. [email protected]
Enjoy your birds!
TH
Thea H.
The coop is nice, but needs QC inspection before delivery
The coop is nice, but we expected perhaps higher inspection of the names before sending the product to the customers. The names said “xxx horns” instead of “xxx hens.” Although, the owners were quick to resend us a new name piece after we sent over the picture of what it said vs what was requested via the order form, the new name was carved on a piece of wood that was really hard to read. Also, some of the pieces of wood wasn’t cut with precision so we had to adjust the wood pieces until they fit, and nail things into holes that didn’t align. Just expected better quality for the price we paid for the coop.
Response from Roost & RootMay 31, 2023
We apologize again for the error with the nameboard. Our policy is always to ship out any mis-manufactured parts within 24 hours. If there any any parts that need to be replaced for any reason, whether it be shipping damage or a error in fabrication I am happy to get those out to you within the same time frame.
I have reached out to you personally via email. I would love to continue the conversation if you'd be available. We are committed to making sure your coop is built and functioning as it is designed. I hope you will allow us to fix any of the errors that you have found at no cost to you.
Thank you for your business and we hope to hear from you.
JF
Jaclyn Feeley P.
Perfect for small backyard
Great quality coop and wonderful customer service! I love my coop! Worth every penny.
Response from Roost & RootMay 22, 2023
Thank you, Jaclyn. This certainly makes us feel like we did our job. I'll be passing this one along to the back office and crew in the shop.
We'd love to see a picture if you have a moment! It's always fun to see our kits come to life in someone's backyard. If you're able to find some time we get pictures to our [email protected] email.
Thank you for your business!
KH
KH
Heritage 20 Coop
Delivery was quick and fairly painless despite a long narrow driveway. Just loaded the pallets at the road onto my 18 ft trailer. A couple pieces had minor damage, but nothing that couldn't be fixed easily with a screw or some glue. No missing parts. Very satisfied with how protected and secure the pieces were packed. For this being a new product, the instructions were very detailed and accurate. We had trouble following in a couple spots, but it was more from us moving too fast than the instructions not making sense. Biggest complaint is printed instructions included were two sided and the front and back were flipped so had to keep turning the booklet around or go loose leaf. One of the joists was slightly warped and the stapled joints for an A1 side wall panel and 2 of the doors needed extra reinforcing. Overall, strong, beautiful and solid, though. We had some unforeseen circumstances that delayed the build, so it has only been up for a few days. Not counting the pad prep, it took 3 people 12 hours to build from unpacking, staging pieces (highly recommend), leveling, construction, to final clean up. Everyone that sees it is blown away by the size, attention to detail, and quality. One person even suggested I should rent it out on AirBnB.
Response from Roost & RootMay 18, 2023
Thank you for the feedback!
This is our newest product and we are still in the early stages of collecting info from all of the customers in the early adopter program. Would you be willing to spend some time on the phone with us? Even 15 minutes of your time be invaluable to us as a company.
Thank you for trusting us with your business. We are grateful!
We'd also love to see a picture! If you have a moment by your coop and feel like sharing, drop us an email at [email protected]. Thank you again and enjoy your birds.
LH
Leslie H.
Absolutely the best
Absolutely the best! My coop was delivered earlier than expected and went together very easily. The chickens are very happy in their new home. Thank you root & root!
Response from Roost & RootMay 15, 2023
Thank you, Leslie! We appreciate the kind words and are grateful for your business.
Happy to hear your birds are enjoying their Stand Up coop. We'd love to see a picture! If you have time to share you can send to [email protected].
TI
Tessa in A.
Outstanding Quality!
This is such a beautiful and thoughtful coop and we know we will have it for many, many years. The packaging, tools and instructions were so well organized and helpful to make assembly a breeze. We (and the chickens) are thoroughly enjoying it in our backyard. What a quality product!
Response from Roost & RootMay 8, 2023
Thank you for the kind review, Tessa.
It is always rewarding when we see the various steps of our process complimented. There is a lot of hard work done by great people here in our shop and office. We are glad everything worked out for you!
Enjoy chicken keeping!
SK
Sam K.
Had prompt answers to all of my…
Had prompt answers to all of my questions. Great product and we can’t wait to use!
Response from Roost & RootMay 8, 2023
Thank you, Sam!
Glad we could be of service to you and your chickens. Enjoy your coop!