Cheryl
Product was just what I wanted.
Product was just what I wanted. Arrived as promised. However roofing package was damaged. Trucker would not leave my expensive, paid for hutch package because the small roof package was damaged. Believe the "stealing" of my $4000 hutch would have been close to grand theft! Horrible shipping arrangements...sure it is COVID, Putin, Trump, or Conservative's fault but I will not be able to use Roost & Root products for fear their shipping options are limited to that bunch of thieves. Roost & Root refunded my money but not sure they were able to find their product. If you can shop at their store and haul your own purchase all should be fine.
Response from Roost & RootMay 10, 2022
All is well with your returned coop, Cheryl. We are very grateful for your concern! It arrived back at our shop in perfect condition. The roof metal was damaged as you mention. It's unfortunate, but it does happen a handful of times each year. Not bad considering we will ship hundreds and hundreds of that box this year! I wish the driver was more clear in their communication. It is UPS Freight policy that if part of a shipment is damaged and delivery is refused then the entire order is returned to the sender. We have been doing business with UPS for our Ground and Freight shipments for over 5 years. We have put great effort into finding to best shipping service for our product and our customers. We believe that company is UPS. Aside from the occasional damage or missing box they have been a great link between our shop and your homes. More importantly, every one of our customers that received a damaged part has been made whole free of charge! Every customer that has had a box go missing has a new one shipped out within 48 hours! I hope that you'll consider purchasing from us in the future. I believe you and your birds would have loved our product. Please know we are 100% committed to solving any issues. Just give us a call!