roomteryReviews of roomtery.com

Parcel was delivered promptly

I have tried to contact customer service multiple times for a refund, no one has replied to my emails. I included order number and I have product in same packaging as was sent, however it seems as if company is aiming to let the 30 day refund policy expire on me. A shame, as I would have been inclined to work with this company again, but likely not after the horrible experience I’ve since had. Edit: Since this post, the company has since reached out to me to provide a refund. I have adjusted my overall rating to 3 stars because of this.

Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of a clear plastic disk. The pattern is not embedded or diffused into the plastic as you would expect for a $9 coaster. I bought it to put behind my metal number sign to look like the sun, not sure this will work...

It is a super cute duvet cover! It just doesn't have the corner attachments that was expected and the material is rather thin.

The sheets were better than excpected! I was afraid they would look cheap but they’re actually really good quality and look super pretty <3

Horrible service! Not what i ordered online at all! Order number 8179…I ordered yellow checkered duvet, with matching pillow cases and they came light brown, not even squares, but like a wooden bamboo pattern…not happy at all…even the fitted sheet is gold…NOT yellow! My daughter is not happy and I want my money back…I have sent 2 emails and no response. My order took over the 10 days to arrive…comes from China! Not what I expected at all. No wonder it took so long to arrive. We expected a bright happy yellow, not a gross tan and gold.

We never received the comforter ordered over a month ago. They keep telling us it is "in transit" but no progress. When I asked for a refund there is no response. This site is a SCAM! Updated: In response to your answer you have never reached out to our knowledge. Only replied to our online request for updates. We also clarified that the address we provided was correct. We are unclear as to why the delivery was never made. Thank you for refunding to us once the shipment is returned to you. However, we would like our refund now as you have indicated the package is being sent back to you due to no fault on our end.

I have emailed customer service twice about a return and nobody has ever gotten back to me. DO NOT ORDER FROM THIS SITE