roomteryReviews of roomtery.com

Horrible cheap and completely smashed to pieces. Also a bunch of mystery hair like fibers falling everywhere. Do not buy

They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!

I requested a cancellation of my order twice through the support email long before the order was shipped and i got completely ignored and sent a bunch of promotional emails anyways and they shipped the order.

I received three glasses in the wrong color. I reached out as best I could to try and return the wrong color in exchange for the right items. I’ve never received a reply. I wasn’t upset at first, but now super frustrating I’m out $100 for something that doesn’t work for me!

cancelled my order for me and didnt tell me why

Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the roomtery customer service team to approve my return. It’s quite annoying that you even have to get approved for a return and that there’s no other way to initiate a return without emailing customer service first. At the very least I’d rather have a phone number to speak to someone in real time. Instead I'm waiting days for an answer and now it has to be my responsibility to continuously follow up.

3 weeks after ordering and still haven’t received my package or been able to track.

My money was refunded to a whole other Mastercard but the money was taken out of my account