RoccatReviews of roccat.com

Products are good, Support is f**king terrible. My case isn't just one in a thousand as I've read reviews before and it's apparent they don't care. I bought from their website directly the roccat kone pure ultra around the end of November 2019. Used the mouse for a bit but it had a few issues such as loose buttons, creaky shell, rattly sensor and croaky scrollwheel. I've emailed their customer service to request a refund because then though their website says I can request a refund through my profile on their site, clicking on some shait but it wasn't there. I get an email from someone who's apparently a manager and which wrote I'd be emailed, within "a few hours" two emails, one with shipping label and instructions and another email with some other shait. Next day still no email. OK, i thought it was delayed as it was around December 11 at the time, maybe they're busy with preparing for Christmas. Another week no reply. Now it's about a month since I requested and inquired further through emails about the refund and still nothing. Only the occasional automated reply about them 'receiving my email'. To end this review, I'd say that you should stay away from buying from them directly. Buy from amazon or another site. These guys give 0 Fs about you, and the customer service shows. I doubt I'll be getting my refund, but I have still some little hope. If not they can choke on that £60 I paid for the mouse.

Commande passée le 3 Décembre, je n'ai d'abord jamais reçu de confirmation de commande, j'ai par miracle retrouvé mon nuémro de commande grâce à Paypal qui l'a sauvegardé Depuis aucune nouvelle, j'en suis à mon 3 contact avec le service après vente, d'abord pour savoir où est mon colis; On me donne un numéro de tracking chez DPD (qui ne vaut réellement pas mieux que Roccat) qui ne fonctionne même pas Pour finir j'exige un remboursement, au bout d'un mois sans recevoir la marchandise, c'est la moindre des choses. Silence radio... Merci Roccat de m'avoir rappelé pourquoi j'achetais essentiellement chez Corsair. Vous êtes simplement de gros nazes

I have a Roccat isku fx keyboard with about 4 years and it just broke. Some keys don't work. This is a 100$ plus keyboard, this is unacceptable!

"Congratulations you've won a trophy!"

They might make some great hardware. But the software behind things is absolutely garbage. It is attempting to make everything over simplified. but they only achieve to make all special features useless. I have bought a Leadr mouse. This mouse can not be recognised by the software so all extra buttons and all settings are lost. I cant even reinstall the software. and I cant install the module for my mouse alone. There is nothing I can try to do to fix it because there is no control for that. There is a support team, but to be honest they have just suggested things I have already tried. A positive thing was that they replied because my support thread was written in a stage of HUGE frustration. I can not recommend anyone to buy from them. because your product will most likely have frustrating issues that is impossible to deal with.

Har et roccat sova keyboard og på deres side reklamere de med man kan bruge sin telefon med det og styre musik med mere via telefonen. men virkeligheden er en anden. og man skal kunne lave macros til spil. men det virker lige så skidt. og der er ikke support til roccat sova keyboardet under deres side menu, men på alle deres andre ting. og det var et ret pænt dyrt tastatur. så alt i alt en dyr og skuffende oplevelse. aldrig mere Roccat

Jeg ligger inde med et gammelt Roccat Isku, som desværre er blevet en smule mørt. Da jeg skulle rense knapperne, knækkede nogle af "hængslerne" i hvert fald. Jeg skrev med det samme ind til Roccats kundeservice og fik at vide, at jeg uden videre ville få tilsendt et par nye knapper. Fremragende service. Alle virksomheder burde aspirere mod en så excellent kundeservice. Keep up the good work Roccat!

Absolutely horrible customer support. I really don't know how they can sell products that when they stop working, just stop doing anything about it when they cant fix their own products. I had 2 brand new keyboards that some of the keys quit working a couple weeks after receiving and very minimal use. So I had to contact support each day thru their support forms before I could even receive a response. When their basic suggested fixes, over just a couple emails, didn't work, they just stopped responding all together. Bumped them a few times with nothing in response. Over priced junk without support. I was able to return 1 of the keyboards, but stuck with a overpriced, broken, useless Roccat keyboard. Also noticed a Roccat mouse I had for a couple years started to not recognize a click. I would have to right click & open files in the menu, but never complained because I don't like dealing with the amount of time it takes with support normally. Went to Alienware & purchased a keyboard & mouse with more suitable functions for cheaper than Roccat's overpriced keyboard.