RoReviews of ro.co

Product is great, it delivers in every aspect, fast delivery also

Great Customer Service and timely / efficient service!!!

Easy to get an appointment, easy to get the prescription.

I was getting regular shipments of Lattise and before each shipment, I would get an email. But late last night I got an email saying my order was being processed and since it was so late, I couldn't contact anyone to cancel. But I did immediately send an email and still haven't heard back except to say my $159 order has been shipped. I feel this is a predatory business practice, especially since I no longer tolerate this medication.

Doing good so far communicating well with me and guiding me step by step

I signed up for Ro’s weight loss clinic at the end of December 2023. I did the paperwork, had labs drawn and meet virtually with their doctor. I was then prescribed WEGOVY and my prescription was sent to Walgreens. Immediately I received a message from Walgreens stating the prescription was delayed so I called to find out the status and time frame they expected the delay to last- I was told by the pharmacist that WEGOVY has been out of stock and on back order for TWO YEARS and they just did not know when they would be getting any in stock. I went back to the Ro site read up on their ‘insurance concierge’ service which states that they contact multiple pharmacies in your area and help you find one where the medication is in stock. So I messaged the Ro providers letting them know my medication was delayed and for an unknown period of time and asked about their ‘insurance concierge’ after a couple of days a provider returned my message stating this was no longer a service they provided because they had found “ found that none of these pharmacies are stocking nor getting stock of Wegovy (at doses of 0.25mg, 0.5mg, 1mg) and have confirmed that there is a severe shortage of this medication across the U.S. Therefore, we have stopped doing proactive pharmacy outreach. We know this is not the news you were hoping to hear, and I am sorry I have to deliver it to you. Once you're on a waiting list, it's often the best choice to remain on the pharmacy's waiting list until the pharmacy can refill its stock and your prescription can be filled.’ - NONE of this information was provided to me when I went through all the steps to obtain the prescription, not once was this mentioned in the phone consultation. This should have been disclosed immediately as Ro’s $145/month price tag is pretty hefty and knowing that obtaining WEGOVY was next to impossible would have been a huge deciding factor in continuing with the service - not to mention the ‘pharmacy waitlist’ ro encouraged me to remain on isn’t even a thing - per Walgreens there is no such thing as a ‘waitlist’ and after three weeks of having my prescription listed as ‘delayed’ Walgreens canceled my order and I now have to re request it. DO NOT WAIST YOUR TIME WITH THIS COMPANY

Great experience. Really happy with the product.

So easy to order and it ships out as quickly. I am very excited to see what it can do to help my lashes grow!