DeAnne
Best Way to Go!!
My experience was easy. Straight to the point. Straight answers. Best way to go!!

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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DeAnne
My experience was easy. Straight to the point. Straight answers. Best way to go!!
Taylor N.
They will start by saying semaglutide is $150 a month but then later you will find out that is just to be a member. They will charge another $450 a month for semaglutide bringing your monthly cost to $600 for treatment. There are MUCH cheaper options. Stay away.
Response from RoMar 26, 2024
Hey there- The $145 monthly fee is for ongoing care and support and unlimited messaging with your provider, convenient refills, ongoing insurance support, and health coaching for support and motivation. It does not include the cost of medication.
Anthony
I ordered the script Spark they offer. However it's been more than 3 weeks and I've received two email responses telling me they can't find my order but had no issue charging me. I have sent them everything they've asked for including the sales receipt. I also don't like that they have no customer services you can call, you are forced to email them. That's a red flag I didn't know about until I needed to contact them. I'd like to update this and apologize to RO. It seems there was some background discussion with there doctor over my access to the treatment and recommended an in-person treatment. Also, they said they would fully refund me. I really do appreciate that they do review these questions and do look out for there customers with regard too health risks. I still wish though they had a customer service line to call.
Sandy G.
Great company and product! I've tried dozens of different products over the years and truly satisfied so far with my results. Moisturizer is amazing! Does not leave a oily/greasy residue at all which is why I've avoided moisturizers in the past.
Jennifer Meis G.
Absolutely horrible. Super slow response time without answering questions. They prescribed weygovy knowing it has been on back order since August and probably will continue to 2025. The only option they actually have is $450 per month plus their $145 monthly fee. About to cancel after I was just charged for another month.
Response from RoMar 20, 2024
Hey there- I'm sorry to hear you haven't been getting the answers you need from your team. I'm reaching out to get more information from you to see how we can improve.
Lindsay H.
Currently waiting for a response from them, but the 5 day wait is absolutely ridiculous, especially when you’re messaging about a late prescription. First order for 3 month birth control supply went great. Second order was sent out way too late to receive in time to start my new pack on time. There was no communication about this. I had extremely bad side effects from not having it. Now I’m waiting for the 3rd order (which I’m supposed to start in 5 days) but there’s no shipment out, I haven’t been charged, and when I try to look at my info on the website and/or the app, nothing shows up. Sent a message but 5 day wait for a response. Ridiculous. Already preparing to be sick as hell at the beginning of next week since I won’t be starting it on time. Looks like I need to find a new service because 2 out of 3 experiences being horrible doesn’t look very good for the company.
Response from RoMar 20, 2024
Hey there-I'm so sorry this has been your experience with us. I'm reaching out to get more information from you to figure out what's going on with your prescription.
Jesus D.
I like the professionalism and how I Received the medication and details about the medication.I want to thank the Doctor for helping me.And I still want to discover any new medications that are out there.So I would like to be informed as time goes on.Thank you for everything.
Glenn B.
It is not pleasant tasting; however, IT WORKS and pretty darn quick and I plan on ordering MORE!!!