nathalie P.
Fast and good service
Fast and good service

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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nathalie P.
Fast and good service
Consumer
I was unaware of recurring shipments of meds without my consent.
Response from RoJul 8, 2024
Hi there- to turn off auto refills, log into your Ro account > click the Care tab> scroll to the treatment plan you'd like to adjust > select manage plan > turn off auto-refills.
Steven M.
I like the ease of internet contact and getting the medication in the mail. Also after only a few months my hair growth restoration has been remarkable.
michael S.
The doctor without my approval changed my order to a 3 month order costing me and extra 65$. Not customer service phone option. Generic email response that didn’t offer any solution. 1-2 email response time. This company is a joke and please spend your $ elsewhere. They are crooks and set up the system to make it impossible to get your $ back!
Response from RoJun 26, 2024
Hi there- to switch to turn off auto-refills: 1. Log in to your Ro Account. 2. Click on the Care tab. 3. Scroll to the treatment plan that you would like to adjust. Please select the grey arrow at the right side of the white box to access the treatment plan's details. 4. Scroll down until you see the black Manage plan button. Please click the button, which will open a side window to the right side of your screen. 5. You will be prompted to either place an order or talk to your Ro-affiliated care provider. Instead, click on Continue to turn off auto-refills. If you would like to request a refund or have any billing questions, please reach out to [email protected].
James K.
Everything about this company is amazing. I haven’t had a single problem in any department. Ordering, cancelling, and even shipping. All made too easy.
Ashley S.
Ro was super easy to deal with and very quick to get me my Latisse. I will definitely use Ro again and would highly recommend them!
Alexander
Great experience and customer service!
Jay
The doctors made this very easy. I answered a few questions and that was it. They followed up to make sure everything is fine so I felt supported. I had one question and it was answered quickly and thoroughly. I will continue to use Hims for anything else.