RoReviews of ro.co

They were very responsive with questions. Walks you through every thing step by step.

I liked how quick and easy the initial process was, you answer a few questions, get assessed, and the prescription is written right away. The problems started when I needed to delay delivery while I was out of town. There’s no chat option or self-serve feature to pause shipments for the initial script. The only way to contact support is through messages that take up to 3 days, and the only workaround I found was to cancel my subscription. I was told I could reactivate my account when I got back, but when I did just 5 days later, I was charged an additional $45 even though I had already paid for the month. On top of that, I received conflicting responses from different reps, and one of my medication questions was never answered by the medical team. Bottom line: the customer service is messy and unreliable. If you care about service, look elsewhere. There are better platforms that will send prescriptions directly to your pharmacy or from the manufacturer.

Really reasonably priced, the program and app are easy to navigate, the check-in reminders are super helpful, and the doctors and support staff are all lovely to work with. I've surpassed my original weight loss goals already, in ~6 months.

Questions that pertain to me and the medication seemed important. I felt as if there were real people caring about me.

They’re with you every step of the program. You can reach out with questions and they always respond. You’re not ghosted.

Fast, easy, affordable!

Expediting the process was simple and easy

Unresponsive customer service, if you plan to use RO with your health insurance please know they will treat your account like a second class citizen. They are uniquely and exclusively interested in the those who they can take advantage of i.e. customers without insurance who will be paying full price + much more for their rather abysmal service. Ro refuses to send a perscription to my pharmacy despite my insurance company and my many attempts to vaslidate my prior authorization. It is so bad in fact that United Health told me they will not longer be approving prior authroizations to RO.co calling the site a SHAM RX mill for profit.