RoReviews of ro.co

Response from RoMay 4, 2026

Hi there. We’re sorry to hear about your experience and understand your concerns. You should be able to update your medical information by messaging your provider, and we appreciate the feedback on making that process easier. We also aim to be transparent that membership and medication costs are separate, and pricing can vary depending on treatment. You can find more information about the overall cost of the Body membership and the different medications that are offered here: ro.co/weight-loss/pricing/

Response from RoMay 4, 2026

Hi there. We’re sorry to hear about your experience, this sounds frustrating. Coverage decisions and exception requests can depend on specific insurance requirements, and while we do our best to support these processes, outcomes can vary. We understand how important clear communication and support are, and we appreciate your feedback. We’d like to learn more about what happened and help where we can, we’ll be reaching out directly for more information.

Response from RoMay 4, 2026

Hi there, we're sorry to hear about any confusion around our pricing structure. After the initial $39 enrollment fee, then your ongoing membership can be as low as $74/month when you prepay for an annual plan. The cost of medication is separate and can vary based on the medication as well as insurance coverage. You can find our free coverage report here to check your insurance options: ro.co/checker You can find more information about the overall cost of the Body membership and the different medications that are offered here: ro.co/weight-loss/pricing/

Response from RoMay 4, 2026

Hi there. We’re sorry to hear about your experience and understand your frustration. We aim to be transparent that the initial fee and ongoing membership are separate, and medication pricing can vary depending on treatment and dosing. You can find more information about the overall cost of the Body membership and the different medications that are offered here: ro.co/weight-loss/pricing/ For device or quality concerns, manufacturers often require patients to work directly with them for review, but we understand how frustrating that process can be. We’d like to learn more about your experience and help where we can, we’ll be reaching out directly for more information.

Response from RoMay 4, 2026

Hi there. We’re sorry to hear about your experience and this sounds frustrating. We completely understand the importance of consistency for your treatment. Refill timing can depend on clinical review and pharmacy processing, but we understand how delays can disrupt your dosing schedule. We’d like the opportunity to take a closer look at what’s happening with your refills and help prevent future gaps. We're reaching out to you directly.