Olivia R.
When in doubt, TRUST RO
With RO, you Can trust its providers and team, and most importantly pharmaceutical companies

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Olivia R.
With RO, you Can trust its providers and team, and most importantly pharmaceutical companies
Steve D.
Just started RO, really easy to get on board and so far, zero side effects. The injection is so much easier than my last GLP1, you cant even feel it the needle is so dang small.
Logan L.
Signing up with Ro was quick and easy. The process was straightforward, communication was clear, and getting started on Zepbound was much simpler than I expected. I'm still early in treatment, but my experience with the platform so far has been very positive.
Roxanne
This experience was easy and trustworthy. I look forward to my weight loss journey with RO!
Janice O.
The team at Ro - and especially the doctors - made the process of completion, smoothe and pleasant. A great experience!
JP
Overcharged my credit card twice; meds arrived warm; no way to get in touch with customer service.
Response from RoJun 25, 2026
Hi there. We’re sorry to hear about your experience and understand your frustration and we’d like the opportunity to review what happened. Active members can contact their care team through secure messages in their Ro account, and non-members can reach our support team at [email protected]. We’ll also be reaching out directly for more information so we can look into your concerns.
Yesi L.
RO, I am very disappointed with my experience. At the beginning of the sign-up process, your website advertised the program for only $39, which led me to believe that was the cost of the first month. Later, I was charged $149. I feel that this information was not presented clearly and was only explained afterward in a way that was convenient for the company. I believe this pricing structure is misleading and can easily confuse customers. I signed up based on the $39 offer and did not expect a $149 charge. This has left me feeling frustrated and disappointed with your service. Another disappointing aspect is that there is no easily accessible customer service phone number or email address. When customers have billing concerns, they should be able to contact someone directly for assistance instead of having to search through support articles and automated resources. I would appreciate it if you could review my case and reconsider your decision regarding a refund. Thank you for your time and attention.
Response from RoJun 25, 2026
Hi there. We’re sorry to hear about your experience and understand your concerns regarding pricing and communication. We aim to be transparent that the introductory fee, membership, and medication costs are separate, and we appreciate your feedback on how this information is presented. This can all be found on our website here: ro.co/weight-loss/pricing We also recognize the importance of accessible support and appreciate your feedback on that experience. We’d like the opportunity to review your account and refund request further, we’ll be reaching out directly for more information.
Dr. Frank L. D.
Rapid response and easy to follow directions and questionnaire