Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ro.co
Website
ro.co
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Besides the fact that I was charged $199 for one month when I selected a $169 for two months option. There is literally no way you can get ahold of a person through chat or by phone to discuss any discrepancies. You also get charges a membership fee which is separate from the medication cost. It's all very deceptive and a gross way to conduct business. I thought since Serena Williams endorsed this product it had to be a pretty decent company, and I was wrong
Response from RoAug 5, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience.
Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected].
We'll be reaching out to you directly to investigate further and see how we can help.
IC
Icecold101010
Very quick Responses that were directed…
Very quick Responses that were directed towards my actual questions and not Robotic responses. Made me feel imprtant!
WC
William C.
Dishonest advertising they don't tell…
Dishonest advertising they don't tell you about the 149 dollar membership customer service is nonexistent it actually costs 300 a month for non insurance patrons try good rx no hidden fees cheaper than ro by110 dollars a month ro is a Dishonest company if they are Dishonest once they'll keep doing it
Response from RoAug 5, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with full details available at ro.co/weight-loss/pricing before purchase.
The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment.
Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected].
We'll be reaching out to you directly to learn more about your concerns and see how we can help.
RH
Russell H.
Excellent Service!
Overall, the experience and service has been excellent. It would be helpful if customers could have more options for scheduling the delivery of products. This would insure optimal product utilization, feedback, and treatment adherence.
MB
Maria B.
Ro is a Scam
Ro
Which option are you interested in?
Do not get scammed! Advertisement is Misleading. Ro is not transparent with their pricing.
Do your diligent research on Ro.
I give them a zero.
They get you at low price of $39 a month
That’s only for the first month. And, I don’t even know what that’s for now. I thought it was a one time membership fee - surprise!
It’s $149 a month - just for the membership.
The Semaglutide then costs $238 for two months. So that comes out to $119 for Semaglutide and $149 monthly membership totalling to $268 a month. And this is a compound we are talking about.
I didn’t quite understand the membership fee and the cost of product. I was an idiot in changing the $149 a month to a 6 month term at $534 ($89 a month).
Then on my third month I got charged $338 - now it’s gone up $50 a month. So monthly between membership fee of $89 + $169 for Semaglutide - total $258 a month.
In 6 weeks I only lost 6lbs.
After asking for a refund. They have refused to reimburse the $534. They are reimbursing the $338, because the Semaglutide was never shipped. I even agreed to pay $149 membership fee subtracted from the $534 for July. The best they can do is give me a $75 credit.
People do your homework - do not get scammed.
They totally get you with advertising celebrities. These celebrities are multi millionaires. And, they probably got the product for free and got paid for the advertisement. In today’s economy we can’t afford these exorbitant prices.
You can go to your local compound pharmacy with an RX from your PCP and get the same exact compounded Semaglutide for about $150 a month without the membership fee. Which is what I should have done.
“If it seems too good to be true, it probably is"
Response from RoAug 4, 2026
Hi there,
Thank you for taking the time to share your experience. We're sorry to hear that your overall experience didn't meet your expectations. It’s always our goal to simplify your healthcare experience and I am truly sorry that we were not been able to do that for you here.
To help clarify, the $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with the membership providing ongoing access to licensed providers, prescription management, care team messaging, and additional support throughout treatment. We do aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing
While weight loss varies from person to person, we understand it can be discouraging when your progress doesn't meet your expectations. We offer nurse coaching as a part of the membership to review your progress, provide guidance, and discuss treatment adjustments if you're not seeing the results you expected.
We'd like the opportunity to review your account and billing history, we'll be reaching out to you directly to help work towards a resolution.
AW
Aubrey W.
I canceled my membership on 7/17 just…
I canceled my membership on 7/17 just as my membership for the body membership fee ($149) was coming out of my account for August. All medication was already paid for. So, since it was mid July I've been asking asking for a refund for the month of August that I will not be receiving. I have gotten nothing but the runaround since. They keep saying they don't refund for services. I just keep saying "What services? How am I getting services for August when I'ce already canceled everything mid July". I've emailed with a manager who says the same thing. They just keep repeating themselves and gaslighting me. I'm livid! Do not use Ro, they will rip you off. Oh, and the body memership is little more than a few automated questions via their app and if you have a question it's answered by a PA.
Response from RoAug 4, 2026
Hi there,
Thank you for sharing your feedback and we're sorry to hear about your experience. We'd be happy to review your account, and we'll also be reaching out to you directly to follow up on your concerns.
GP
Gwen P.
Happy so far
So far everything has gone smoothly
BP
Beverly P.
Easy to fill information
Easy to fill information. Haven’t received my pills yet.