RoReviews of ro.co

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. The initial consultation includes a review of your medical history and questionnaire by a licensed provider, who determines whether treatment is appropriate and addresses any clinical concerns before prescribing medication. The $39 fee covers this online medical consultation. We'd like the opportunity to review your experience further, and we'll be reaching out to you directly to see how we can help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that the Ro Body membership and medication are billed separately, with full details available at ro.co/weight-loss/pricing before purchase. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. We appreciate you taking the time to share this, and we'll be reaching out to you directly to learn more and see how we can help.

Response from RoAug 6, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance if there is anything we can do to help.

Response from RoAug 6, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your account and the charges you referenced to determine what occurred. We'll be reaching out to you directly to learn more and see how we can help.