EMIL G.
I have paid $39 for the first month and…
I have paid $39 for the first month and then Ro charged me another $149 which I hope is not for the first same month Have not received any meds yet

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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EMIL G.
I have paid $39 for the first month and then Ro charged me another $149 which I hope is not for the first same month Have not received any meds yet
Mary H.
Ro kept sending me the same questions over and over again multiple times.
Amber D.
I found the ease of the step by step process and any questions you might have they were right there to answer them very convenient.
Heather L.
Confusing process. Memberships and medication being billed separately is a pain. One thing says one month free, then another bills immediately. It should be made clear at exactly what point you will be billed.
Sunshine
Easy to complete and response excellent.
Michelle M.
It is horrible, you can’t get an operator to ask a simple question, I am canceling my account immediately.
Response from RoAug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected], and we'd be happy to answer any questions you have. We'll also be reaching out to you directly to learn more about your concerns and assist further.
Bob R.
The process was easy. After answering all the questions my prescription was ready and sent to the pharmacy for processing in less than 18 hours from the time I began the process. I look forward to receiving my first set of medication and seeing how well I adjust and lose weight.
Laura R.
It was quick but thorough, I am happy to begin this journey. The service is great. The price is a bit much med costs and an expensive membership cost monthly.